UX/UI Design Lead

3 weeks ago

Midrand, South Africa Deka Minas (Pty) Ltd Full time

**Responsibilities**

Design and Conceptualisation

Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.

Customer Experience Mapping

Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Internal Client Relationship Management

Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.

Product and Solution Development

Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.

Personal Capability Building

Building Capability

Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.

Customer Needs/Experience Research

Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.

Customer Experiences Implementation

Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.

**Skills**
- Interaction Design
- Prototyping
- Information Architecture
- Computer skills
- Assessment
- Market Research and Analysis
- Planning and Organising

**General Education**
- Matric / Grade 12/ SAQA Accredited Equivalent (Essential)
- A relevant design related qualification (degree / diploma / certificate) (Essential)

**General Experience**
- 5 or more years' UX/UI design experience (Essential)
- Experience in the Financial Services industry (Advantageous)
- Managerial Experience 1 or more years' experience of general supervision of more junior colleagues (Essential)

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