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Travel Agent Consultant

4 months ago

Cape Town, South Africa SA Adventures Full time

We are looking for a dynamic, enthusiastic, service-driven team player to join the Lodge Wholesale team.

**KEY OUTPUTS**
- Creative and out-of-the-box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process, including handling bookings from quote to finalizing, including invoicing and travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Proactive selling of products and services, ensuring the best possible itinerary for the guests
- Saturday duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of the company;
**KNOWLEDGE REQUIRED**
- A good knowledge of any of the destinations that the company promote within South, Southern
- An in-depth geographical, logístical and product knowledge of two of the following regions, Mpumalanga Lowveld, South Africa
- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge of Tourplan or a similar booking system
- A willingness and aptitude to learn
- Good organisational ability
- Lateral thinking ability
- Initiative

**KEY SKILLS REQUIRED**
- Communication skills and fluent in written and spoken English
- Organisational skills, which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word, Excel, PowerPoint and Outlook
- Web reporting portal
- Understanding of the travel industry through study or work experience
- Market knowledge and how it operates
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Working knowledge of Activitar, Tourplan, WETU and GDM
- Understanding of quantitative and qualitative data
- Relevant understanding of the Business to create strategy and making commercial decisions
- Sales process and methodologies
- Sales and Brand representation
- Experiential creativity (crafting experiences)
- Guest / Client delight
- Teamwork and interpersonal skills
- Conflict management and resolution
- Speed reading and speed typing
- Paperless filing and Database filing and management
- Good organisational ability
- Initiative
- High energy levels needed
- Must be able to ADD VALUE
- Able to travel; flexibility in terms of working hours
- Self-driven; very responsible but fun; passionate about the company
- Proactive, have a sense of urgency and be able to act quickly to resolve problems

**PERSONAL CHARACTERISTICS**
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others

**EXPERIENCE REQUIRED**
- Must have at least five or more years of tour operating experience
- Activitar or Tourplan experience is an advantage

**Salary**: From R6,500.00 per month

Ability to commute/relocate:

- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/08/20