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D365 Ce Customer Service Consultant
3 weeks ago
Gauteng, JHB - Northern Suburbs
- Market related Hourly Cost To Company (Market related)
Our client in the Consulting Industry requires the appointment of a
** Senior Customer Engagement Customer Service Consultant **for a period of Seven (7) months with the following experience:
- Certifications in Dynamics 365 for Customer Service
- A highly experienced professional responsible for implementing and optimizing customer service solutions within the D365 CE platform
- This role is critical for organizations aiming to enhance customer satisfaction, streamline service operations, and improve overall customer experience
**PLEASE NOTE ONLY APPLY IF YOU QUALIFY IN FULL.**
- 3-5 years working experience on D365 Customer Engagements.
- Proficiency in configuring Customer Service modules, setting up case routing rules, SLAs, entitlements, and customer portal configurations within D365 CE.
- In-depth understanding of D365 CE Customer Service modules, features, and capabilities, including Case Management, Knowledge Base, Service Level Agreements (SLAs), and Customer Portals.
- Strong background in customer service principles, including case management, ticketing systems, knowledge management, and customer communication best practices.
- In-depth understanding of D365 CE Customer Service modules, features, and capabilities, including Case Management, Knowledge Base, Service Level Agreements (SLAs), and Customer Portals.
For more information please contact:
- Ingrid Pistorius
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