Customer Service Agent

5 months ago


Klerksdorp, South Africa Rich League Marketing Full time

We are looking for a Customer Service Agent to join our team in the retail industry. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and resolving any issues they may have. As a Customer Service Agent, you will play a crucial role in maintaining customer satisfaction and building strong relationships with our clientele.

**Responsibilities**:
Provide friendly and professional service to customers, either in-person, over the phone, or through electronic communication channels
Assist customers with inquiries, concerns, and complaints, striving to achieve resolution in a timely manner
Process orders, returns, and exchanges, ensuring accuracy and efficiency
Maintain product knowledge to answer customer questions and make appropriate recommendations
Collaborate with fellow team members and other departments to address customer needs and improve processes
Handle cash, credit, and debit transactions with precision, in accordance with company policies and procedures
Develop and maintain a comprehensive understanding of our products and services, staying up to date with new releases and
promotions

**Qualification**:
NQF 4 Equivalent, Matric Certificate or Higher
Excellent problem-solving skills, with the ability to handle challenging situations with patience.


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