Customer Service Manager

4 days ago


Klerksdorp, North-West, South Africa Clicks Group Limited Full time
Job Description
As a Customer Service Manager, you will play a critical role in ensuring that our customers receive exceptional service. Your primary responsibility will be to manage and direct the operational activities at the point of sale, ensuring fast and efficient customer service and point of sale (POS) operational activities.

You will be responsible for training, motivating, and directing shop assistants/cashiers to fulfill their duties while delivering service excellence at all times. Additionally, you will ensure sufficient staffing of shop assistants/cashiers in line with the work schedule, company policies, and labour legislation.

Your Key Responsibilities:
  • Manage and direct operational activities at the point of sale.
  • Train and motivate shop assistants/cashiers to deliver exceptional customer service.
  • Ensure sufficient staffing levels and adherence to company policies and labour legislation.

Requirements
  • 1 year's experience in a customer-facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment.
  • Numeracy and stock management experience.
  • Maths 50% and English 50% at grade 12 level (desirable).

About Clicks Group Limited
We are committed to being the customer's first choice health and beauty retailer. Our vision is to deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

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