Head: Coverage

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

As the Head of Distribution and Coverage for Absa Regional Operations (ARO) Retail and Business Banking (RBB), you will be a key leadership figure responsible for designing, implementing, and overseeing the distribution and coverage strategy, operating model and performance delivery across multiple countries and regions. This strategic role requires a seasoned professional with a proven track record in retail and business banking, exceptional leadership skills, and a deep understanding of diverse markets.

**Job Description**:
Distribution and Coverage Strategy:

- Develop and lead the distribution and coverage strategy for ARO RBB for all channels across multiple markets, ensuring alignment with organizational goals and market specific needs and requirements.
- Collaborate with RBB leadership teams in centre and country to tailor distribution models that optimize market potential, considering regulatory environments, cultural nuances, and emerging trends.

Sales Strategy and Execution:

- Formulate and implement a comprehensive sales strategy for ARO RBB, driving revenue growth, customer acquisition, relationship management and customer satisfaction.
- Collaborate with internal stakeholders, including product teams, enablement functions, and various channels, to ensure integrated customer acquisition plans at regional and local levels.

Operational Oversight:

- Provide strategic oversight to the operationalization of product, segment, and channel plans, ensuring seamless integration into a cohesive commercial business plan.
- Translate business planning processes into integrated plans at the country, area, and branch levels, ensuring consistency and alignment across diverse markets.

Performance Metrics and Reporting:

- Define and monitor key performance indicators (KPIs) at an aggregated level and per channel related to:

- Sales targets and customer acquisition
- Customer numbers, balance sheet, revenue, costs, impairment, headline earnings
- Employee satisfaction
- Customer experience
- Sales process, growth and income contribution
- Operational efficiency and cost performance per channel
- Operational risk and control environment
- Drive the development and maintenance of a robust reporting framework, providing insights to senior leadership on the performance of ARO RBB across all markets.

Stakeholder Management:

- Establish and maintain effective relationships with leaders across different business units in Absa, ensuring seamless communication and alignment of strategies.
- Represent ARO RBB at a global level, engaging with internal and external stakeholders to foster collaboration and drive value creation.

Risk and Compliance:

- Collaborate with all business units to ensure the effective implementation of governance, risk, and compliance programs across all channels.
- Drive the design and development of customer acquisition and management strategies, ensuring alignment with relevant sales processes and regulatory requirements.

Innovation and Market Intelligence:

- Stay abreast of industry trends, conducting market intelligence research to inform decision-making.
- Drive innovative approaches to distribution and coverage, leveraging emerging technologies and market insights.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_