Live Account Manager

2 weeks ago

Cape Town, South Africa ninety9cents Full time

We are looking for a talented and accomplished live account manager to join our client service team, working on one of our national retail brands.

**Responsibilities include but are not limited to**:
Develop and maintain a strong relationship with the client through excellent work quality and professional conduct.
Participate and assist in new business development pitches.
Proactive work ethic is essential and problem-solving mindset is ideal.
Schedule and arrange client meetings with all relevant parties, including the management of related logistics.
Ensure that the team, as well as yourself, are well prepared for client meetings.
Produce accurate and timely contact reports after each client meeting which are detail-orientated.
Support office management by drafting effective and timely job briefs and amendments.
Liaise with colleagues in DTP, creative, production, traffic and other departments to ensure job is actioned.
Act as supporting point of contact for clients in the absence of other team members.
Assisting with brief-in, checking and ensuring understanding of cost estimates.
Monitor and follow up on all outstanding cost estimates with clients.
Ensure that cost estimates are approved upfront and billed timeously.
Manage and compile accurate and detailed weekly status reports for internal and external status meetings.

**Minimum relevant experience required**:
Degree in marketing/advertising with completed courses in advertising/marketing
Three + years’ relevant experience in a similar client service position, in an Agency environment essential
Strong admin skills
Detail orientated
Enthusiastic/confident/professional/diplomatic
Team player with initiative and excellent interpersonal skills
- good communication skills
Ability to cope with pressure, meet tight deadlines and handle a wide range of tasks
Reliable, organised and attentive
Have a solutions-driven attitude
Passion for client delivery and service
Desire to grow in the agency
Accountable with good follow-through
Hard-working and proactive
Ability to research and self-study
Exceptional time management skills

**Skills/attributes**:
A positive attitude towards tight deadlines
Passion for communication, creative and digital marketing industry
Ability to problem solve and thrive under pressure
Exceptional attention to detail
Professional, hard-working and have an eager-to-learn attitude
Exceptional writing, communication, and confident presentation skills
Excellent command of English, both written and verbal
An understanding of Nigerian languages would be beneficial
Is an advocate for teamwork but is also able to work and think independently
Valid, driver's licence and own transport

**Technical skills**:
Basic understanding of online technologies is required across the following channels:
Website
Social media
Content marketing
Paid media
Direct marketing
Mobile

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