Service Now Technical Consultant

3 weeks ago

Cape Town, South Africa JenRecruitment Full time

An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, project managers, process and technical consultants, delivering across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work.
Our team culture is about working together, supporting each other, and growing together. We strive to continuously improve what we do, and we take pride in regularly receiving the highest customer satisfaction scores. Our Technical Architects shape, design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow best practice

You will already be solving substantial business problems using the Now Platform, creating strong technical solutions to your customer’s business requirements:

- You’re regarded as an expert in high quality ServiceNow implementation, with a number of specialisms that you are the ‘go to’ person for
- You translate business process requirements into technical design, creating a best-fit framework for a scale-able implementation
- Able to communicate on complex issues with stakeholders and technical staff, to meet business and customer requirements
- Always keeping up to date with current and future market developments, technologies, product and strategies
- Provide technical design authority and mentor more junior members of the team
- Technical lead for medium & large scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
- Ensuring adherence to coding and design standards, and providing technical hand-over documentation
- An advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experience
- Advising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirements
- Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.

**Personal Qualities**:
We are a virtual team that enjoy both working together and our opportunities to meet up. So, we are looking for:

- A desire to help others in the work they do by sharing your own knowledge, peer reviewing the work of others and contributing to our technical procedures and standards
- A proactive approach to solving challenging technical problems.
- An enjoyment of being in a team to support and look out for co-workers

**Essential Qualifications**:

- Relevant qualifications (e.g. Degree level Computer Science or related)
- ServiceNow Certifications - System Administrator, Certified Implementation Specialist in ITSM and other areas
- Qualifications and certifications as per job spec
- We are preferably looking for someone residing within Cape Town. If not, they at least need to reside within SA and willing to travel to the office (at their own cost) if need be. Also, with loadshedding, if they do not reside within Cape Town and cannot go into office, it would be their responsibility to ensure that they are able to stay online during working hours.
- SAQA evaluated matric certificate and,
- A valid passport and working permit or
- a valid Asylum Seeker Certificate or
- a valid Refugee Certificate or
- a valid Non-SA citizen ID with a Permanent Residence Certificate or
- Foreigners with SA life partners need a spousal visa and endorsement

**Our Customers and the Work We Do**:
Technical development on the Now platform is our one focus:

- We are implementing across all Applications - ITSM, ITAM, ITOM, ITBM, CSM, HR and more
- Custom Applications, Integrations and all complex areas are a speciality
- Taking care of internal and external customers with engagements ranging in size from quick & OOTB, to some of the largest ever

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