IT Service Management Technical Specialist

3 weeks ago

Cape Town, South Africa Pink Elephant Full time

**Main Responsibilities**:

- Facilitating workshops with the business to collect business requirements
- Bring best-practice / leading-practice thought leadership and knowledge that can be used to identify any potential gaps in terms of business requirements in each respective area
- Document business requirements and identify and raise any gaps
- Facilitate the close out of the business requirements and scope in each respective area
- Develop the detailed technical specifications
- Present the technical architecture and scope at various forums, including: Focus Groups, Working Groups, Technical Advisory Committees and Project Steering Committees
- Identify any technical dependencies across other Core Application Refresh (CAR) projects and any other dependencies / interdependencies e.g. integrations, security, infrastructure, data migration etc.
- Collaborate with fellow technical architects and technical specialists to determine the best holistic approach regarding the solution design and technical architecture that is best-fit for the client
- Responsible to assist, support and collaborate with the CAR Tender & Contract Project Managers and the Delivery Project Managers, regarding project planning activities related to the tender phase and the project implementation phase
- Responsible to assist with knowledge transfer and skills development within the CAR team, with interns assigned to the CAR projects, with peers in IS&T and the business who form part of the project Focus Groups and Working Groups, and the on-boarding of the successful Systems Implementer post-tender award.
- Provide inputs for the implementation of change management activities and
- the transition for all stakeholders;
- Risk management reporting and mitigation approaches;
- All relevant stakeholder engagement presentations and reports in relevant templates, and
- Effectively manage any resistance to change.

**Skills/Experience Required**:

- IT Service Management Specialist, who is an expert in IT Service Desks and Service Management; Knowledge re: OLA/SLA is also preferred.
- There is a project requirement for this resource to attend the BSC and BEC tender processes, so it will be important that the resource is not conflicted with regards to potential bidders.

**Required Qualifications**:

- Minimum qualification is a Bachelor’s Degree
- ITIL qualifications are beneficial
- +12 years’ experience in IT Service Management and ITIL
- IT Consulting experience is beneficial

**Job Types**: Full-time, Permanent

**Experience**:

- IT Service Management and ITIL: 10 years (required)
- IT Consulting: 10 years (preferred)

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