Productive Working Foreman

**_Position: Productive Working Foreman_**

**_Industry: Automotive_**

**_Location: East Griqualand (Kokstad)_**

**_Salary: Basic Salary, Incentives and Benefits_**

**EXPERIENCE**:

- The individual we are looking to employ must meet the minimum requirements and under no circumstances will exceptions be made.
- PREFERRED BRAND EXPERIENCE: Mazda / Ford / Isuzu But not essential

**DUTIES & RESPONSIBILITIES**:
Team Productivity
- Ensure that team productivity and efficiency meet agreed group standards.
- Plan staff leave, training and other non-productive time correctly in order to minimize effect on productivity.
- Motivate team members to produce best results.
- Ensure correct loading of workshop hours.

Manage Human Resources
- Complete and have Performance agreements in place for all team members.
- Conduct Performance Management reviews at agreed times.
- Have training and development plans in place for all team members.
- Maintain skill mix ratios to agreed standards.
- Implement and monitor performance-based incentive bonuses in consultation with Service Manager
- Adhere to agreed Group manpower policies.
- Conduct staff meetings and report back sessions at least once per month and keep ESI at above Group minimum.

Customer Service and Satisfaction
- Ensure customer needs are attended to and actioned.
- Maintain a first time right policy for repairs.
- Improve and maintain customer service index percentages to agreed standards.
- Analyse accurately customer needs and action accordingly.
- Provide accurate quotations when required.
- Ensure that customers are aware of payment procedures.
- Establish authorization for extra work.
- Fill out job cards in full and correctly.
- Protect customers property.
- Utilize all necessary customer satisfaction skills.
- Ensure that vehicles are tested properly after work is complete.

Internal Liaison and Communication
- Liaise with Parts Department to ensure timeous availability of parts.
- Communicate effectively with other departments, staff, and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.

Tools, Equipment, and Housekeeping
- Ensure that all tools are kept in good condition and are used correctly.
- Ensure that correct technical information is available and used.
- Comply with OHS Act and always ensure that work areas are clean and tidy.

Motor Mechanic Skills
- Must have red seal certification in Motor Mechanics.
- Must have either Mazda / Ford / Isuzu vehicle experience.
- Must have diagnostic experience.
- Must have completed all the relevant training for the Mazda / Ford brand.
- Must have previous working foreman experience.

**_ Closing date: Friday, the 17th of February 2023_