Experienced Travel Consultant for Our Cape Town

1 week ago


Cape Town, South Africa Siyabona Africa Full time

**Siyabona Africa **seeks a dynamic, **Experienced Travel Consultant** to join our vibrant sales team.

**Location**: Cape Town, Gardens.

**Key Qualifications**:

- Minimum five years of experience in the travel industry, with a strong foundation in client support, travel planning and bookings.
- Preference for individuals holding a college degree or relevant post-study courses in tourism.
- Solid background in Tourism, FIT and Groups with a robust knowledge of Geography, Southern African National Parks, Nature Reserves and our Safari Industry.

**Our Skill Requirements**:

- Ability to manage customers from diverse backgrounds with patience and clarity over the phone and in all communication.
- Fluent in English (both written and spoken) and one other South African official language.
- Proficient in keyboard skills, internet navigation, and social media platforms.
- Capable of working under pressure, independently, prioritizing tasks effectively.
- Team player with a proactive approach to self-development.
- Experienced and proficient in the travel booking process with strong sales skills.

**Responsibilities**:

- Provide exceptional phone support, manage progress inquiries, and resolve customer problems.
- Direct specific travel inquiries to appropriate support colleagues and ensure timely follow-up.
- Professionally manage basic travel inquiries and assist the sales team with booking services as needed.
- Utilize customer service tools to deliver accurate responses and an outstanding customer experience.
- Escalate customer issues effectively and provide feedback to management on system and process improvements.
- Exceed customer expectations by delivering superior service and performing additional duties as required.

How to Apply:
When you meet at least **two Key Qualifications** and **four ** **of Our Skill Requirements**:
Meeting the above criteria, and you're driven by a passion for travel, excel in customer service, and are committed to delivering an excellent customer service experience as defined in Responsibilities.

Embark on a rewarding career journey with Siyabona Africa and become a key player in creating memorable travel experiences for our customers.

**Job Types**: Full-time, Permanent

**Experience**:

- consulting: 5 years (preferred)

**Location**:

- Cape Town, Western Cape (preferred)



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