Coffee Squad

The **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

The Coffee Squad will be the coffee quality champion at the customer forefront. They will be required to perform operator training, coffee assessment evaluations and basic maintenance at the customer premises, for a selected group of Ciro customers. The primary objective of the incumbent is improving in store visibility, delivering consistent in cup quality whilst improving coffee credentials as well as regular basic maintenance services to ensure maximum machine uptime which will yield higher throughput in sales. The position will be based in Bryanston.

**Line Manager**: National Customer Service Team Leader.

Key Performance Areas:
**Value added training visits and building credible coffee relationships**

Announcing him/herself to management of establishment with explanation for purpose of visit
Ensuring that the management of establishment is made aware of any coffee product related issues, training needs or equipment repairs
Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts
Ensuring customer is aware of any changes made, i.e. setting of grinders or operational guidance performed (still in line with guidelines set as per SLA if applicable)
Ensure customers are using Ciro products
Build sound business relations with the main objective to retain and builds volume throughput

**Customer Specific Ciro CORE Evaluation, Training Register & ESO is completed**

Ensuring that management of establishment signs off the following documents from visit:

- Ciro CORE Evaluation
ESO Job card with spares consumed
Quote/invoice for the visit
Ensuring that the correct online documents are submitted and is comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer
Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities

**Ensuring the In-Cup quality of the coffee is of the agreed standards**

Freshness test done on all Ciro products
Testing all products through equipment and completing taste testing, grammage testing and flowability
Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
Assessing the Staff at establishment to ensure that the right procedures are followed when making coffee and related products plus correct cleaning procedures is adhered to
Where appropriate, ensure compliance of quality standards defined by customer HQ and report irregularities to management of establishment

**Performing Basic Preventative Maintenance of coffee equipment**

Performing Basic Preventative Maintenance as per service intervals defined within SLA or Coffee Squad Agreement.
Ensuring that the Maintenance activities is completed thoroughly and signed off by management of establishment
Ensuring that the whole service kit of spares is consumed and that a Job Card is signed off by management of establishment
Assessing the equipment on site and if major repair work is necessary, logging a repair call with the technical department
Malicious damage to be informed to customer
Responsible to keep business informed of potentials leads
Responsible for spares and tools

**Minimum Requirements**:
**Experience**:
Experience in training, patience and good manners beneficial
Art of Coffee extraction understanding through equipment variants
Technical fault finding, service and repair
Customer interaction experience

**Qualifications**:
Completed Matric certificate
Technical Qualifications
Coffee Equipment
Coffee qualification

**Additional Requirements**:
Valid Driver’s license
Minimum 2 years driving experience
Availability to travel and stay overnight when necessary
Interest in hospitality industry
Strong interpersonal skills

**Competencies**:
Documenting facts
Articulating information
Embracing change
Seizing business opportunities
Meeting deadlines
Attention to detail
Planning and organizing
Maintaining productivity