Tour Consultant Cape Town Salary Neg Doe

2 weeks ago

City Bowl, South Africa Cedar Wood Recruitment Full time

Cedar Wood Recruitment is currently looking for a Tour Consultant for a successful Tour Operator in Cape Town. Salary neg DOE.

Job Description and Key Performance Areas
- Position : Tour Consultant
Reporting to : Operations Manager and Product Development Manager
Objective of this role:
To assist in designing tour packages by skilfully negotiating and contracting rates that will help
convert as many enquires and/or quotes into bookings profitably and to perform the
department’s administrative and operational matters. (60% of your time to be spent on quoting
and booking confirmations and 40% on admin, general office related matters and operations).
Key Result Areas:
1) To understand their clients’ needs and requirements - know what to sell when, where and
how.
2) Developing your product knowledge to assist with achieving our key business objectives.
i.e. On the job training, attending prescribed roadshows, conducting your own product
training and by personally developing your understanding of tour routes and products we
sell to the different market segment we work in.
3) To ensure clients are responded to timeously, tasks are carried out and to provide
feedback to the relevant parties i.e. Travellers, Suppliers, Agent partners, Sales Support
Team, Line Mangers and Managing Director.
Key Performance Areas
1. To create and maintain profitable sales.
- Communicate accurate product knowledge and information, including pricing and

costs to our clients.
- Always offer and update clients of options and reasons behind your thinking.
- Ensure correctness of costs, margins, nett and gross selling by checking with suppliers

first.
- Reduce transaction turnaround times and ensure effective communication with

suppliers and team. Everything important or monetary related to be done in writing.
2. Create product understanding with clients and use our marketing skilfully to win
business
- Know what we sell and what we do not sell - know the product mix and preferred

partnerships. Also shop for rates, even with preferred suppliers. Best pricing always.
- Understand the intricacies of your product, hotel types, flight possibilities, transfers, tours

etc. and be able to upsell. Use approved suppliers first and ensure we have contracts
in place.
- Be aware of their competitors’ products and pricing and be able to counteroffer and

better.
- Ensure that your clients are aware of promotions, specials and product developments.
- Consult and support our Online Marketing and Information Administrator regarding

website and marketing mailers. Correctly built itineraries and costing for correct selling
periods.
- Communicate effectively and regularly with sales reps (domestic and international),

work together to close sales.
3. Competent in the use of available resources and operational requirements. Know what
we sell and do.
- All invoicing on files to be doubled checked prior to submission to clients or accounts

for final payment and closure. No losses or overcharging.
- Files to be checked timeously prior to arrival - all travel services are booked and

confirmed and all details are communicated to suppliers and clients. Errors omitted
and hassle free travel.
4. To ensure management decisions are carried out and to provide feedback.
- Provide feedback to the relevant party i.e. Management, suppliers and clients.
- Provide feedback to management regarding general office and client issues.
- Ensure that the company policies and terms and conditions are implemented and

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