Laundry Attendant

6 months ago

Cape Town, South Africa Belmond Full time

As a Laundry Attendant at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique, and hand-crafted gastronomic experiences. In this role, you will master the art of delivering exceptional service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

**Primary Responsibilities Include**:

- Folding, pressing, sorting and maintaining the proper storage of all hotel linen.
- Responsible for the dry cleaning of guest clothing and other tasks related to the department.
- Follow Leading Quality Assurance and departmental standards at all times.
- Sorting of all sheets, robes and duvets etc into separate laundry bins.
- Inspect linen/garments for stains, rips or damage that might have been overlooked by the housekeeper.
- Turn in all lost and found items in accordance with lost and found procedures.
- Maintain a clean and organized work area at all times.
- Collect, sort and label guest items for appropriate action (washing, dry cleaning, pressing or repair).
- Process the clothing/linen on the correct equipment, using the appropriate temperature and chemicals. Once processed, fold or hang the clothing as desired.
- Process and issue employee uniforms.
- Operates and maintains washer, dryer, dry cleaning machine, presser and iron.
- Report any broken or faulty equipment to the Laundry Manager.
- Assist with quarterly OE stock count as and when required.
- Complete all daily duties as set out in departmental duties and requirements.
- Remove stains from items using the appropriate procedures.
- Maintain an updated inventory of laundry detergents.
- Manage and respond to guest requests in accordance to company standard.
- Ensure soiled and damaged linen is stored and disposed of correctly.
- Maintain linen room to ensure floors and shelves are stocked with the correct amount of each linen item.
- Assist with the general day to day duties to maintain the Laundry department.

**Requirements**:
**What You Bring**:

- Previous experience within a similar role in a 5-star Hotel environment - advantageous
- Excellent time management skills
- Good communication skills
- Ability to accurately follow garment care instructions
- Knowledge of stain treatments
- Good customer service skills
- Ability to use industrial cleaning equipment and products
- Stamina to handle the physical demands of the job

**Benefits**:
**What We Offer**:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefit
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

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