Junior Integrated Solutions
4 weeks ago
To provide support and basic technical assistance where needed, under supervision. Assist in problem resolution and skill development.
**REQUIRED MINIMUM EDUCATION/TRAINING**
- Grade 12
- Qualified Technician
**REQUIRED MINIMUM WORK EXPERIENCE**
- 3 years related experience during qualification,
- Exposure to John Deere Precision Technology is beneficial
**KEY PERFORMANCE AREAS**
- Ensure a high level of servicing
- Follow instructions to ensure work quality
- Assist in resolving basic problems
- Participate in developing training materials
- Engage in ongoing learning relevant to the role
- Identify specific needs of employees and provide support
- Assist in delivering internal training sessions and participate in on-the-job training activities
- Contribute to improving technical skills and knowledge of personnel
- Build and maintain good relationships
- Assist in addressing basic customer concerns and queries
- Provide assistance during demonstrations
- Participate in telephonic follow-ups
- Contribute to customer clinics under supervision
- Assist in documenting advice given and problems solved
- Participate in tracking and sharing issue resolutions
- Contribute ideas for using data in reporting
- Support in providing basic customer-added value insights
**TECHNICAL KNOWLEDGE/ COMPETENCIES**
- Good knowledge of AFGRI’s product range
- Proficiency in relevant computer programs
- Good verbal expression and communication skills
- Willingness to learn coaching and training skills
- Basic digital literacy
- Valid Drivers Licence
**BEHAVIOURAL COMPETENCIES**
- Willingness to travel and work irregular hours
- Ability to analyse problems
- Basic understanding of business concepts
- Customer service orientation
- Proactive approach to tasks
- Accountability for assigned duties
- Openness to self-development
**Closing date: 08 January 2025**
- A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner._
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