Section Manager: Client Liaison, Admin and Logistics

2 weeks ago

West Rand Gauteng, South Africa SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and interconnected world.

**Job Description**:

- Planning, organizing, lead, and control the frontline services of the analytical laboratory, Client liaison, Logistics and Financial administration.
- Overseeing the client liaison function in line with:

- Leading in effective communication with clients.
- Correct interpretation, understanding and issuing of the client’s quotes.
- Quotes acceptance follow up.
- Effective attendance to client’s queries/enquiries within reasonable time.
- Drive the divisions activities, by making timely technical decisions with regards to reaching the clients objectives.
- Intermediate and post campaign follow up on the services rendered.
- Coordination and consolidation of incoming projects.
- Communication with the Operations Manager on incoming projects.
- Develop and implement internal framework, processes, and procedures for the effective performance, thereby ensuring control of costs, income, quality, and productivity.
- Accountable for correct reporting, invoicing, and quotations. Ensure all functions are correct and on time.
- Generate and provide data for management. (Financial stats, sample volumes, clientele database).
- In conjunction with the Production Planning Manager make an assessment and analysis of project financial viability.
- Oversee the control, handling, and administration of age analysis.
- Oversee the procurement function rendered in the division.
- Oversee the control and handling of transportation.
- Manage compliance and maintenance to all QESH system in the division.
- Accountable for the staff complement in the section. Assist with staff challenges, motivate staff, assess training needs, and ensure they are addressed, promote competence, and manage staff performance.
- Ensure all staff are trained and multi skilled throughout the section.
- Perform any other reasonable tasks as assigned by direct line manager.

**Qualifications**:
**Education**
- Degree or National Diploma in Analytical Chemistry and/or proven years of laboratory, knowledge, skills and experience sufficient to be recognized as a qualification through - Recognition of Prior Learning
- Qualification in Business Administration will be an added advantage

**Experience**
- Minimum of 5 years’ senior technical experience in an analytical laboratory environment.
- Minimum of 5 years’ Client Services background
- Financial background will be an advantage

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