Omni Merchant

Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
- Liaises with relevant internal parties to ensure product content requirements and deadlines are met
- Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
- Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
- Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
- Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
- Coordinates with OTM to research & recommendations on more innovative ways of operating
- Proposes practical solutions to challenges faced within projects
- Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as collections)
- Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
- Maintains high levels of internal service
- Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
- Ensures customer service tickets are actively managed and resolved timeously
- Continuously seeks ways of improving levels of service
- Ensures the brand image / identity is maintained during all interactions with internal & external customers
- Offers alternate solutions to challenges faced when assisting customer services teams
- Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
- Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds

**Qualifications and Experience**:

- Business degree or related diploma
- 1-2 years working experience in eCommerce retail
- High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
- Computer literacy and some experience of website CMS, POS and planning systems

**Skills**:

- Comfortable with the use of and ability to learn new digital technologies
- Ability to understand web analytics, tracking and reporting
- Strong potential for business acumen and merchant thinking
- Good organizational and interpersonal skills
- Excellent communication and negotiation skills
- Desire to develop a career in omni-channel retail or ecommerce

**Behaviours**:

- Effectively considers the diverse needs of various stakeholders
- Applies market and business insights in order to drive organisational objectives
- Conveys information and communicates ideas in a clear, concise and impactful manner
- Understands, anticipates, and meets the needs and expectations of customers
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Leverages new technology to enhance productivity, improve problem solving, and support business growth

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