Travel Agent

Position Purpose

Job Fit
- Those who are successful in this role are motivated and tend to enjoy interacting with customers. They have good product knowledge (Travel Industry)and know how to identify customer needs and provide solutions. Be able to work in a fast-paced, challenging, and dynamic environment. Are coachable, open to feedback, highly motivated, driven to succeed while able to meet or exceed defined metrics Have a good level of confidence and assertion through knowledge that supports all customer interactions. Consultants must demonstrate the ability to deliver exceptional interactions with our customers no matter the situations while remaining resilient and have a high ethical standard. Must be a self starter.

Prerequisites
- Previous Sales experience, Proven sales track record will be requested - Grade 12 - 2 Years’ experience in Inbound Sales - 2 Years’ experience in the travel industry dealing with international destinations - Excellent communication skills - Strong command of the English language with a neutral accent - Conversational with the ability to build rapport with effective questioning skills to establish customer needs and or concerns - Policy driven with the ability to decline client requests in a polite fashion offering solutions to ensure customers remain satisfied - Computer literate with the ability to multitask and use multiple systems to process customer service requests - Target driven with high energy levels. - Professional and polite - Previous call center experience - Flexibility with work schedules. Competencies - Active listening skills - Emotional Resilience - Passion for people and sales - Problem solving skills and the ability to provide solutions - Ability to think on their feet - Adaptable - Ability to negotiate effectively - Strong ability to manage time and prioritize tasks - Working knowledge of domestic and international travel trends - Have a good understanding of world geography Education, Experience, and Licensing

**Requirements**:

- Previous experience working in tourism, travel, hospitality, business, or relevant related field - Previous experience conducting research on destinations and industry trends The successful applicant should have a passion for the travel industry displaying the qualities and values of a highly self-motivated individual, target driven, focused on customer satisfaction with excellent active listening and negotiation skills and the ability to up and cross sell based on customer needs

Ability to commute/relocate:

- Wynberg, Western Cape: Reliably commute or planning to relocate before starting work (required)