Guest Arrival Expert

4 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23103836

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Function**

Reporting to the Concierge Manager, the successful incumbent is responsible to ensure all guest receive a welcoming experience. Assist with guest luggage requirements. Ensure that all valet parking request is conducted in a responsible manner whilst ensuring that all safety processes are adhered to and all relevant valet vehicle checks are conducted in accordance with Marriott International Policies and Procedures.

**Required Experience & Qualifications**
- A valid code 08 Drivers license with at least 2 years driving experience
- 2 years’ working experience in a Customer Service orientated/ Guest Experience / Hospitality environment preferable
- Hospitality qualification advantageous
- Well versed in the English language, both verbal and written
- People centric with a strong focus on the Guest experience
- Ability to perform physically challenging tasks
- Maintain a neat and well-groomed appearance at all times
- Professional telephone and communication etiquette
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
- Ability to work within a pressurized environment
- Required to work rostered shifts and irregular hours as per operational requirements
- Available to work weekends and Public holidays as per operational requirements

**Key Responsibilities**
- Report directly to the Concierge Manager
- Ensure the highest standards of service throughout the hotel
- Assist within the department as required.
- Welcome and acknowledge each and every guest in a friendly verbal greeting using the guest name when possible open doors for guest.
- Escort guest in to the Hotel at all time when and introduce guest to the front desk.
- Ensure guest receives his/her luggage in a timeous manner to room.
- Partake in the daily RunWestin which includes taking Guests on a 5km and or 10km run as and when required
- Ensure guest cars are valet parked on request.
- Ensure the guest vehicle is checked when valet parking vehicles and drive 10 km per hour / ensure vehicle seats are left in the same position.
- Report whereabouts to the Supervisor on shift.
- Answer telephone within 3 rings using the appropriate telephone etiquette.
- Ensure that the driveway / lobby area is always clean and attended to.
- To ensure all quests are served and receive the personal attention required whilst staying at the Westin Hotel
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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