Service Manager

4 weeks ago

Pietermaritzburg, South Africa Bonafide Human Capital Full time

Our well known automotive vehicle dealer client based in Pietermaritzburg looking to employ an experienced Workshop Manager.

This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction.
Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Specific Role Responsibilities:
The responsibilities of a Service Manager include the following tasks:

- Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
- Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
- Manage escalated workshop (technical) problems accordingly, including:

- Escalation of technical/ product related issues to Bt.
- Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
- Ensuring future corrective action plans to address various technical problems are implemented.
- Ensure accurate workshop capacity planning according to productive and available staff is done.
- Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
- Achieve industry leading standards of customer care, process efficiency and cost control.
- Exceed all targets and labour sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and administration processes.
- Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
- Responsible for the annual budget of Service Department.
- Manage risk (financial and non-financial) within department.
- Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
- Maintain good housekeeping within department, including ensuring compliance to the Brand’s CI guidelines within the department.
- Manage and improve environmental, health and safety standards.
- Conduct departmental meetings and general aftersales meetings to ensure effective communication.
- Manage training of all service staff.
- Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience:
Minimum Qualifications and Experience needed:

- Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
- 5+years’ Experience as a Service Manager
- Recognised Management Diploma or Certificate - an advantage.
- Qualified Motor Technician (A-certification) - an advantage.

Other:

- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.

**Skills**:

- Have sound communication skills in English and language commonly spoken in the area (speak & write).
- Interpersonal competence; effective at working with people and building relationships.
- Technical, mechanical insight and experience.
- Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
- Good financial acumen.
- Systems oriented.
- People management competence, including performance management and employee development & motivation.
- Problem solving and motor vehicle fault finding skills.
- Delivering results and meeting customer expectations.
- Coping with pressure
- A team player
- Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
- Valuing Diversity
- Conflict resolution

Personal Attributes
- Committed
- Initiative
- Self-managed and resilient
- Adaptability
- Someone who values and builds relationships.
- Alignment with the brand; acts as an ambassador for the Brand and passionate about the products.

  • Product Assembler

    1 month ago

    Pietermaritzburg, South Africa Farm Manager SA Full time

    **Pietermaritzburg Area - KwaZulu Natal**: Our client is looking for a Product Assembler to join the team. **MINIMUM REQUIREMENTS** - Agricultural machinery background is essential. - 2-5 Years Technical Experience (Agricultural). - Qualified Technician or Technical Qualification (Advantageous). - Good technical knowledge of Agricultural Machinery. -...

  • Data Sales Analyst

    1 month ago

    Pietermaritzburg, South Africa Service Solutions Staffing Full time

    **FMCG manufacturing and distribution company in Pietermaritzburg is seeking to employ a data sales analyst to join their team** **JOB DESCRIPTION** To collect, analyse, interpret, and simplify data to identifying trends, to resolve problems and to implement any measures required for business improvement. **JOB RESPONSIBILITIES** - Data analytics -...

  • Human Resources Officer.

    1 month ago

    Pietermaritzburg, South Africa Service Solutions Staffing Full time

    **National FMCG manufacturer and distributor is seeking to employ an HR officer to hjoin their ever growing team** **JOB RESPONSIBILITIES** - Full function Recruitment process. - On-boarding. - Ensuring new employee documents are ready for completion before new employee joins. - HR Administration and Reporting as and when required. - Skills Development -...

  • Ir Officer

    1 month ago

    Pietermaritzburg, South Africa Service Solutions Staffing Full time

    **National FMCG manufacturer and distributor in Pietermaritzburg is seeking to employ an IR officer, to join their ever growing team** **JOB DESCRIPTION** **JOB RESPONSIBILITIES** - Full IR function: - Advise Line Managers on disciplinary measures and/or processes to be followed and ensure implementation. - Draft all warning, suspension and dismissal...

  • Experienced Retail Service Department Manager

    4 weeks ago

    Pietermaritzburg, South Africa PLS Staffing Full time

    We are currently looking for an experienced **Service Department Manager **who resides in/ around MERRIVALE (Msunduzi/ PMB). Must possess the following requirements: - Must be available to work 45 hours a week (will be split between a 40 hours week and a 50 hour week, the 50 hour week will be ½ day Saturday & Sunday) - Matric - Yes - Experience - 3 years...

  • Nursing Services Manager

    4 weeks ago

    Pietermaritzburg, South Africa Mass Staffing Projects Full time

    New vacancy in Richards Bay! We are looking for someone to be responsible for the overall clinical Nursing Management of a Private Hospital. **Requirements**: - Relevant Nursing Degree/Diploma - Registration with SANC as a Registered Nurse, Midwife, Psychiatry, Community Health - Post basic qualifications advantageous. - The capacity to recognise...

  • Nursing Services Manager

    1 month ago

    Pietermaritzburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Nursing Jobs in Pietermaritzburg- Salary- R600k - R450k per annum- Job Type- Permanent- Education- Diploma Nursing- Experience- 5 years experience- Reference- MR01302023KL- - pharmacy.jobs(at)staffingprojects.co.za- Fax- 0866023398New vacancy in Richards Bay! We are looking for someone to be responsible for the overall...

  • Service Advisor Commercial Vehicles

    1 month ago

    Pietermaritzburg, South Africa Bridgena Barnard Personnel Group Full time

    KwaZulu Natal, Pietermaritzburg - R 18000 - R 20000 Monthly Basic Salary (Market related, Negotiable) KZN Our client in the Commercial Vehicle sector is seeking an experienced Service Advisor in the Pinetown area KZN Our client in the Commercial Vehicle sector is seeking an experienced Service Advisor in the Pinetown area to join their team Matric and...

  • Customer Service Student Advisor

    1 month ago

    Pietermaritzburg, South Africa Educor Full time

    **Customer Service Student Advisor (JB2337)**: Pietermaritzburg, Kwa Zulu Natal - Education - Customer Service Student Advisor (JB2337) Pietermaritzburg, Kwa Zulu Natal Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies...

  • Customer Service Student Advisor

    1 month ago

    Pietermaritzburg, South Africa Kontak Recruitment SA Full time

    Pietermaritzburg, Kwa Zulu Natal - Education - Customer Service Student Advisor (JB2337) Pietermaritzburg, Kwa Zulu Natal Market Related The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator...

  • External Sales and Service Advisor Lead Obr

    4 days ago

    Pietermaritzburg, South Africa FirstRand Full time

    Job Description - Achievement of embedded value hurdle rates/targets. - Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit. - Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. - Maximise cross sell opportunities and...

  • External Sales and Service Advisor Lead Obr

    4 weeks ago

    Pietermaritzburg, South Africa FirstRand Full time

    Job Description - Achievement of embedded value hurdle rates/targets. - Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit. - Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. - Maximise cross sell opportunities and...

  • Fleet Manager

    1 month ago

    Pietermaritzburg, South Africa Finovate Full time

    Our client, a transport and logistics company, is looking for a** Fleet Manager** to join their team in the **Pietermaritzburg area**. **Overall Role Function**: - The overall objective of this Fleet / Operations Manager role is to effectively manage and oversee the day to day (also night shift) operations of the depot / plant. - This includes the...

  • Provincial Manager

    1 month ago

    Pietermaritzburg, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To plan, direct, lead and manage the provincial business unit within relevant governance structures to attain approved provincial objectives, including business growth and profitability targets as well as development objectives. Drives business value by developing and implementing new and reviewed operational strategies across the...

  • Store Manager

    4 weeks ago

    Pietermaritzburg, South Africa The Foschini Group Full time

    **Job ID**:16609**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:Markham**Province**:KwaZulu-Natal**Location**:KZN All Areas**Suburb**:PietermaritzburgPosition Description: The Store is in need of achievement-orientated Store Manager with excellent customer service and people management skills. These...

  • Duty Manager

    4 weeks ago

    Pietermaritzburg, South Africa Galaxy Bingo Full time

    Our Company values our employees by empowering and supporting employee growth and development by investing and allowing opportunities for advancement. As we are a service driven industry, our employees are to ensure the highest levels of customer service and should operate in accordance with all company policies and procedures. - Ensure that the branch...

  • Office / Customer Account Manager

    7 hours ago

    Pietermaritzburg, South Africa Pronel Personnel Full time

    A well established IT company are seeking to employ a competent Office Manager / Customer Account Manager. Requirements:Would suit an energetic individual who has a passion for IT technology and service excellence.Industry experienceManagement experienceAtleast 5-years of experience in customer service sales and support, team management and with a...

  • Building Manager

    5 days ago

    Pietermaritzburg, South Africa Excellerate JHI Full time

    **Main purpose / objective of the position**: To oversee activities of service - and maintenance contractors and staff, execution of building related activities as predetermined by Operations and Centre Managers. Establish and maintain mutually beneficial relationships with tenants and service contractors; assist Operations Manager to co-ordinate repairs,...

  • Provincial Manager: Kwazulu Natal

    1 month ago

    Pietermaritzburg, South Africa Fempower Personnel Full time

    **MAIN PURPOSE OF THE JOB**: To plan, direct, lead and manage the provincial business unit within relevant governance structures to attain approved provincial objectives, including business growth and profitability targets as well as development objectives. Drives business value by developing and implementing new and reviewed operational strategies across...

  • Convenience Store Manager

    1 month ago

    Pietermaritzburg, South Africa Capital Combined Group Full time

    The purpose of a Convenience store manager is to oversee the day-to-day operations of the Petrol station, including Convenience store. This includes managing staff, monitoring customer service and sales, controlling inventory and stock levels, ensuring health and safety regulations are adhered to, and ensuring the efficient running of the business. The...