Product Specialist

3 weeks ago

Pretoria, South Africa Fidelity Services Group Full time

The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the Research and Development Manger.

We are looking for a highly driven individual that is a self-starter who will be responsible for products within Fidelity CashMaster and be an expert in the entire product range. This position will also manage the development, testing, training and implementation of the products.

**Minimum Requirements**:

- A technical qualification in the fields of electronics or software development will preferable though suitable experience will also be considered.
- Previous experience as a product specialist preferably in a technical industry.
- Experience managing projects.
- Very good communication skills.
- Problem-solving attitude.
- Ability to establish priorities.
- Good planning and self-management skills.
- Teamwork and willingness to listen to others.
- Eagerness to learn new ideas, concepts and technologies.

**Skills**
- Analytical
- Critical thinking
- Diplomacy
- Service orientation.

**Key Performance Areas: (not totally inclusive)**
- Create the product strategy and business plan that aligns with the company strategy.
- Coordinate with suppliers as well as development, production and operations teams on all aspects of the product/s.
- Understand the opportunities to optimise the product’s business value and collaborate with senior management and key stakeholders to plan how to capitalise on the opportunities.
- Remain up to date with advancements and developments in the product area, including technology, best practice and legal/statutory requirements to optimise performance.
- Design and implement a range of routines and practices (e.g. research, networking, data analytics, client feedback) which will identify opportunities for product enhancement.
- Be able to provide support to the operations and production teams.
- Have a basic understanding of all the hardware, software and firmware that the product is made up of.
- Understand all the business rules.
- Develop test packs for the product/s.
- Take responsibility for all testing of the product.
- Maintain all documentation related to the product/s.
- Be able to interface with customers and senior management.
- Manage the change control for the product/s.
- Manage the relationship with the supplier/s

**Core Competencies**
- Demonstrates integrity by modelling CashMaster’s values and ethical standards.
- Strong analytical skills.
- Consistently approaches work with energy and a positive, constructive attitude.
- Demonstrates openness to change and ability to manage complexities.
- Commitment to self-improvement and education.
- Motivated and goal orientated personality.
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective teamwork,. collaborative behaviour and team spirit.
- Ability to multi-task and prioritize work schedules.
- Ability to work within a team environment.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

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