Broker Administrator

3 days ago


Gauteng, South Africa Telesure Careers Full time

To provide general administrative assistance to the BDO and brokers in a manner that will ensure delivery of service.

**Job Functions** Administration,Sales **Industries** Admin, Office & Support,Insurance **Specification**
Broker Customer Service Management
Carry out standard customer service activities and handle simple customer enquiries. Effectively build, maintain and manage relationships with brokers. Provide accurate information to brokers and retain existing broker portfolio through service excellence.
Ensure that administrative outputs are punctual and precise and answer queries verbally about a product or service.

Administration
Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include ensuring Broker partner packs are delivered timeously, fault logging for
system errors on behalf of brokers, assisting BDO's with administration and registration of brokers. Provide basic administration services to brokers & BDOs in the relevant region.

Compliance
Work within standard compliance systems and report simple non-compliance issues. Comply with service level agreements and quality standards.

Personal Capability Building
Maintain and build relevant knowledge and ensure effective updating of own product and system knowledge. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Continuous Improvement
Contribute to optimizing work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for broker's.

Performance Management
Assure all work meets technical / operations standards for quality and timeliness; use performance management systems to improve personal performance.

Data Management
Support others by working on a variety of data management tasks. Maintain detailed records of broker information and statistical information.

Product & Solution Development
Support others by assisting BDO's with organization of training and processes in order to drive sales. Ensure adherence to business and statutory requirements.

**Requirements**:
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Certificate of Proficiency (COP) Short Term Insurance Industry (Advantageous);
Relevant 3 year Business related degree / diploma (Advantageous);
FAIS and RE qualification (Advantageous)

General Experience
1 to 2 years secretarial or administrative work experience (Essential);
Client Services experience, preferably in the short term environment (Essential);
Knowledge of the Financial Insurance Industry (Essential); Broker experience (Advantageous)

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Unlock your greatness & be unstoppable

About TIH

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

What we offer

TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, free seasonal fruits - every day, and an Active Access walking programme



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