Frontliner

2 months ago

Pretoria, South Africa KFML Holdings Full time

**Job Advert Summary**:
As a Frontliner, you will be the first point of contact for our patients and customers. Your role involves greeting visitors, assisting with appointments, providing product recommendations, and ensuring a smooth, welcoming experience from start to finish. You’ll play a key part in maintaining excellent service standards while supporting the day-to-day operations of the store.

**Minimum Requirements**:

- A Matric certificate (Grade 12) or equivalent qualification is required.
- Additional training or certification in customer service, administration, or healthcare is beneficial but not essential.
- Fluency in English is required, and the ability to communicate in additional South African languages is an advantage.
- Must be willing to work flexible hours, including weekends and public holidays.
- A professional, well-groomed appearance is essential, as you will represent the practice.
- Strong communication and interpersonal skills are a must.
- A friendly, professional attitude with a focus on providing excellent customer service.
- Highly organized with strong attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A willingness to learn about optometry products and services.
- Previous experience in retail, healthcare, or customer service is preferred.
- Familiarity with point-of-sale systems and handling cash transactions is advantageous.
- Experience using booking systems or patient scheduling software is a plus.

**Duties and Responsibilities**:
**Customer Service and Patient Interaction**
- Greet patients and customers warmly upon arrival, creating a welcoming atmosphere.
- Assist with answering inquiries about services, products, and appointments.
- Provide information about frame styles, lens options, and optical accessories.
- Guide customers through the frame selection process, considering their preferences and prescriptions.
- Address and resolve customer concerns or complaints professionally and promptly.

**Appointment Management**
- Schedule, confirm, and manage patient appointments efficiently.
- Maintain an organized and up-to-date appointment calendar.
- Communicate appointment details and reminders to patients.

**Administrative Support**
- Manage patient records, ensuring accuracy and confidentiality.
- Handle medical aid queries and assist with claims or billing processes.
- Prepare and distribute invoices or receipts.

**Sales and Transactions**
- Process sales transactions accurately using the point-of-sale system.
- Handle payments, including cash, card, and medical aid claims.
- Promote and upsell optical products, such as contact lenses, cleaning solutions, and eyewear accessories.

**Store and Inventory Management**
- Maintain a clean and organized front-of-store and waiting area.
- Monitor stock levels of optical products and accessories and notify management of shortages.
- Ensure proper display and arrangement of frames and other products.

**Support for Optometrists**
- Prepare patients for eye examinations by collecting relevant medical and vision histories.
- Assist with pre-testing procedures, such as taking measurements or administering basic tests if trained to do so.
- Coordinate with the optometrist to ensure smooth patient flow and optimal service delivery.

**Compliance and Training**
- Adhere to all healthcare and optometry practice regulations and standards.
- Participate in training sessions to stay updated on products, procedures, and industry trends.

  • Receptionist and Frontline Clerk

    1 week ago

    Pretoria, South Africa RJPersonnel Full time

    3years - Meet /greet clients professionally - Attention to clients’ needs professionally - Deal with queries and complaints - Give customer feedback - Manage front office - housekeeping - Manage consumables - Administration related to project finance/costing/budgets - Arrange events/functions - Responsible for Switchboard, reception and administration as...

  • Dealership Frontline Receptionist

    12 hours ago

    Pretoria, South Africa Sydsen Full time

    Our client, a well-established Dealership, is looking for an energetic Frontline Receptionist **Minimum Requirements**: - Matric - An astute, enthusiastic and eager individual with excellent customer skills - Excellent verbal & written communication skills - Computer literate - Previous Dealership experience beneficial - Punctual and...

  • Junior Frontline Receptionist, Switchboard Operator

    9 months ago

    Pretoria, South Africa Bornman Marlow Inc. Full time

    Junior Frontline Receptionist, Switchboard Operator and Administrative Assistant - Pretoria Ability to Commute: - Pretoria, Gauteng (required) Ability to Relocate: - Pretoria, Gauteng: Relocate before starting work (required)

  • Frontline Customer Support and Data Expert

    4 weeks ago

    Pretoria, Gauteng, South Africa CTU Career Chatz Full time

    Company Overview:">CTU Career Chatz is a dynamic organization that prides itself on delivering exceptional customer experiences. We are seeking a highly skilled Frontline Customer Support and Data Capturing professional to join our team.

  • Frontline Service Advisor

    2 weeks ago

    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 36696 **Job Type** - Permanent **Job Title** - Frontline Service Advisor **Computer Skills** - E-Mail,Internet,MS Excel,MS Outlook,MS Word **Industry** - Logistics and Supply Chain **City** - Tshwane (Pretoria) **Province** - Gauteng **Promote customer satisfaction by attending to client requests/complaints speedily and in accordance...

  • Frontline Manager

    12 hours ago

    Pretoria, South Africa RCL FOODS Careers Full time

    At RCL FOODS we see & do things differently, we think bigger, work smarter, and collectively as a team to achieve our ambition to provide more food to more people, more often! We at RCL FOODS are in search for a **Frontline Manager **to join our **Milling **Business Unit. The role will be based in **Pretoria West **and report to the **Production Manager**....

  • Frontliner Representative Required for Our Mayville Store, Gauteng

    1 month ago

    Pretoria, South Africa Hearing Aid Labs Full time

    **Job description** With 24 retail branches nationwide and further expansion in the future, we are seeking confident and highly motivated individuals with a serious passion for sales! We're looking for a vibrant energetic highly motivated person reresentative, i.e. Frontliner for our retail store in Mayville Mall. - Retail experience where targets were set...

  • Support Specialist for Student Experience

    4 weeks ago

    Pretoria, Gauteng, South Africa CTU Career Chatz Full time

    Job Description:">The successful candidate will be responsible for providing efficient and effective frontline support, managing phone calls and correspondence, and maintaining a neat and tidy frontline desk and communal reception/client space.Key Responsibilities:Support the Campus Operational Manager with office activities and operations to secure...

  • Optical Assistant Pretoria East

    7 months ago

    Pretoria, South Africa Optivet Full time

    Optical frontline duties Previous optical experience Fluent Afrikaans Between 1 - 3 Years

  • Optical Assistant Pretoria East

    2 weeks ago

    Pretoria, South Africa Optivet Full time

    Optical Frontline duties Previous optical experience Fluent Afrikaans and English Between 3 - 5 Years

  • Optical Assistant Centurion

    2 weeks ago

    Pretoria, South Africa Optivet Full time

    Optical Frontline duties Bilingual in Afrikaans and English Excellent written and verbal communication skills Well-groomed

  • Optical Assistant Sinoville, Pretoria

    12 hours ago

    Pretoria, South Africa Optivet Full time

    Optical frontline duties Previous optical experience Fluent Afrikaans and English Between 1 - 3 Years

  • Optical Assistant Pretoria North

    1 week ago

    Pretoria, South Africa Optivet Full time

    Optical Frontline duties Grade 12 Previous optical experience beneficial Sales experience Fully bilingual in Afrikaans and English

  • Optical Assistant Pretoria East

    7 months ago

    Pretoria, South Africa Optivet Full time

    Optical frontline duties Optical experience Calico experience would be beneficial Fluent Afrikaans and English Between 1 - 3 Years

  • Optical Assistant Centurion

    7 months ago

    Pretoria, South Africa Optivet Full time

    Optical frontline duties Previous optical experience Fully bilingual in Afrikaans and English Own reliable transport Between 1 - 3 Years

  • Optical Assistant Pretoria East

    7 months ago

    Pretoria, South Africa Optivet Full time

    General Optometry Frontline duties Previous optical experience Must reside in the area Fully bilingual in Afrikaans and English Between 1 - 3 Years

  • Optical Assistant Pretoria North

    7 months ago

    Pretoria, South Africa Optivet Full time

    Optical frontline duties Previous optical experience Bilingual in Afrikaans and English Must be able to work retails hours Between 1 - 3 Years

  • Optical Assistant Manager Pretoria East

    2 weeks ago

    Pretoria, South Africa Optivet Full time

    Optical Frontline duties Grade 12 Previous experience managing staff in an Optometry practice Bilingual in Afrikaans and English Between 3 - 5 Years

  • Optical Assistant Pretoria North

    3 months ago

    Pretoria, South Africa Optivet Full time

    General Optical Frontline duties Fluent Afrikaans Must reside within close proximity to the practice Optical experience will be beneficial Between 1 - 3 Years

  • Optical Assistant Pretoria

    7 months ago

    Pretoria, South Africa Optivet Full time

    Optical Frontline duties Previous optical experience would be beneficial Own car as you would be driving between branches Fluent English & Arikaans Between 1 - 3 Years