Frontliner

3 days ago

Pretoria, South Africa KFML Holdings Full time

**Job Advert Summary**:
As a Frontliner, you will be the first point of contact for our patients and customers. Your role involves greeting visitors, assisting with appointments, providing product recommendations, and ensuring a smooth, welcoming experience from start to finish. You’ll play a key part in maintaining excellent service standards while supporting the day-to-day operations of the store.

**Minimum Requirements**:

- A Matric certificate (Grade 12) or equivalent qualification is required.
- Additional training or certification in customer service, administration, or healthcare is beneficial but not essential.
- Fluency in English is required, and the ability to communicate in additional South African languages is an advantage.
- Must be willing to work flexible hours, including weekends and public holidays.
- A professional, well-groomed appearance is essential, as you will represent the practice.
- Strong communication and interpersonal skills are a must.
- A friendly, professional attitude with a focus on providing excellent customer service.
- Highly organized with strong attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A willingness to learn about optometry products and services.
- Previous experience in retail, healthcare, or customer service is preferred.
- Familiarity with point-of-sale systems and handling cash transactions is advantageous.
- Experience using booking systems or patient scheduling software is a plus.

**Duties and Responsibilities**:
**Customer Service and Patient Interaction**
- Greet patients and customers warmly upon arrival, creating a welcoming atmosphere.
- Assist with answering inquiries about services, products, and appointments.
- Provide information about frame styles, lens options, and optical accessories.
- Guide customers through the frame selection process, considering their preferences and prescriptions.
- Address and resolve customer concerns or complaints professionally and promptly.

**Appointment Management**
- Schedule, confirm, and manage patient appointments efficiently.
- Maintain an organized and up-to-date appointment calendar.
- Communicate appointment details and reminders to patients.

**Administrative Support**
- Manage patient records, ensuring accuracy and confidentiality.
- Handle medical aid queries and assist with claims or billing processes.
- Prepare and distribute invoices or receipts.

**Sales and Transactions**
- Process sales transactions accurately using the point-of-sale system.
- Handle payments, including cash, card, and medical aid claims.
- Promote and upsell optical products, such as contact lenses, cleaning solutions, and eyewear accessories.

**Store and Inventory Management**
- Maintain a clean and organized front-of-store and waiting area.
- Monitor stock levels of optical products and accessories and notify management of shortages.
- Ensure proper display and arrangement of frames and other products.

**Support for Optometrists**
- Prepare patients for eye examinations by collecting relevant medical and vision histories.
- Assist with pre-testing procedures, such as taking measurements or administering basic tests if trained to do so.
- Coordinate with the optometrist to ensure smooth patient flow and optimal service delivery.

**Compliance and Training**
- Adhere to all healthcare and optometry practice regulations and standards.
- Participate in training sessions to stay updated on products, procedures, and industry trends.

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