General Manager
6 months ago
**Job summary**:
The general manager will lead and oversee the seamless operation of our prestigious 4-star lodge, upmarket restaurant, events, conferences and weddings facilities. This key leadership role requires strategic vision, exceptional organisational skills, and a passion for delivering unparalleled guest experiences.
Duties and responsibilities
Expectations
**Operational excellence**: Ensure the smooth day-to-day operations of the lodge, restaurant and events facilities.
**Guest satisfaction**: Maintain the highest standards of service, creating memorable experiences for lodge guests, diners, and event attendees.
**Financial management**: Drive revenue growth, manage budgets, and optimise profitability across all business segments.
**Team leadership**: Build and lead a high-performing team, fostering a positive work culture and encouraging professional development.
**Quality control**: Uphold the 5-star standard in all aspects, from accommodation and dining to event execution.
**Marketing and promotion**: Develop and execute marketing strategies to attract guests and clients for events and weddings.
**Stakeholder relations**: Cultivate positive relationships with suppliers, local communities, and industry partners.
**Innovation**: Identify opportunities for improvement and innovation in services, offerings, and guest engagement.
Desired experience and qualification
Skills and qualifications
**Hospitality leadership**: Proven experience in senior management roles within the luxury hospitality sector.
**Customer-centric approach**: Commitment to delivering exceptional customer experiences.
**Financial acumen**: Strong financial management skills and business acumen.
**Event management**: Experience in overseeing successful events, weddings, and related functions.
**Communication**: Excellent communication and interpersonal skills.
**Adaptability**: Ability to thrive in a dynamic, fast-paced environment.
**Problem-solving**: Effective problem-solving and decision-making abilities.
**Creativity**: Innovative thinking to enhance guest offerings and overall business success.
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