General Manager

6 months ago


Vereeniging, South Africa Three Rivers Lodge Full time

**Job summary**:
The general manager will lead and oversee the seamless operation of our prestigious 4-star lodge, upmarket restaurant, events, conferences and weddings facilities. This key leadership role requires strategic vision, exceptional organisational skills, and a passion for delivering unparalleled guest experiences.
Duties and responsibilities

Expectations

**Operational excellence**: Ensure the smooth day-to-day operations of the lodge, restaurant and events facilities.

**Guest satisfaction**: Maintain the highest standards of service, creating memorable experiences for lodge guests, diners, and event attendees.

**Financial management**: Drive revenue growth, manage budgets, and optimise profitability across all business segments.

**Team leadership**: Build and lead a high-performing team, fostering a positive work culture and encouraging professional development.

**Quality control**: Uphold the 5-star standard in all aspects, from accommodation and dining to event execution.

**Marketing and promotion**: Develop and execute marketing strategies to attract guests and clients for events and weddings.

**Stakeholder relations**: Cultivate positive relationships with suppliers, local communities, and industry partners.

**Innovation**: Identify opportunities for improvement and innovation in services, offerings, and guest engagement.
Desired experience and qualification

Skills and qualifications

**Hospitality leadership**: Proven experience in senior management roles within the luxury hospitality sector.

**Customer-centric approach**: Commitment to delivering exceptional customer experiences.

**Financial acumen**: Strong financial management skills and business acumen.

**Event management**: Experience in overseeing successful events, weddings, and related functions.

**Communication**: Excellent communication and interpersonal skills.

**Adaptability**: Ability to thrive in a dynamic, fast-paced environment.

**Problem-solving**: Effective problem-solving and decision-making abilities.

**Creativity**: Innovative thinking to enhance guest offerings and overall business success.


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