Front Desk Receptionist

2 weeks ago

Sea Point, South Africa newkings boutique hotel Full time

Responsibilities
- Welcome and greet guests, answer and direct incoming calls
- Inform guests of hotel rates and services make and confirm reservations for guests
- Ensure proper room allocation register and check guests in
- Confirm relevant guest information/verify guest's payment method
- Issue room keys and direct guests to their rooms
- Listen and respond to guest queries and requests both in-person and by phone
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
- Willing to work shifts as per weekly roster

**Qualifications**:

- 2+ years experience working in a hotel receptionist or guest services role.
- High school diploma or suitable equivalent.
- Proficient in Microsoft Office Suite and other necessary computer programs.
- PMS Knowledge
- Knowledge of OTA's
- Solid written and verbal communication skills.
- Fluency in English.

**Job Types**: Full-time, Permanent

**Salary**: From R6,500.00 per month

Application Question(s):

- How many years of experience do you have as a front desk receptionist?
- Can you work the morning, late, and night shifts?
- Are you able to commute to Sea Point for different shifts?
- What PMS experience do you have? i.e - RoomRaccoon, Opera etc
- Are you computer literate? i.e MS Word, MS Excel, MS Outlook etc

Application Deadline: 2023/01/07

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