Junior Admin Clerk
2 days ago
**Job Duties/Responsibilities will include**:
Accurately logging of service calls and ensure they are assigned to the correct service technician
Become competent at quoting customers, checking spares availability and pricing to complete customer orders
Invoice service technician’s job cards on SAP on completion
Closing off job cards with resolutions once the job is completed
Source, investigate and provide service history on equipment for customer queries.
Be willing and able to assist with controlling technician’s spares stock (issues, returns, variances & stock counts)
Identify and process warranty and guarantee claim service calls and invoices
Provide holiday and sickness cover for other staff
General administrative tasks as required
Compiling a job card register of completed jobs for reconciliation purposes
Tracking spares orders relating to jobs with the spares department
Filing of documents relating to the service department
Assist with annual stock take
Switchboard relief when needed
Assist technicians with purchase of local spares
Assist technicians with internal ordering of spares and internal transfers
Assist with scheduling of technicians
Assist with invoicing when necessary
Grade 12
Post Matric Qualification
Results-orientated and able to work both independently as well as within a team environment
Excellent communication skills (verbal and written)
Proficiency in MS
SAP experience advantageous
Call centre experience advantageous
Able to work under pressure, plan and organize
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