Service Assistant

7 days ago


Alberton, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Assist the Services Lead and Services team in all areas of administration as directed and required.

Loading of all deposits and direct payments

Product related query handling - investigation, reporting and feedback

Reconciliations where required

Registrations of new companies, customers and potentially suppliers

Administration behind contracts and agreements

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines, and policies

Assist with placement of orders, refunds, or exchanges when required

Advise on company information

Ad hoc Duties as required from time to time

High School Diploma or qualification equivalent

Additional courses in relevant fields will be advantageous

3 - 4 years proven experience in a similar role

Excellent organisational skills

Ability to complete tasks on time with mínimal supervision

Able to work mornings, evenings, and weekends as needed



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