Ah 409982 - Hotel Receptionist

2 weeks ago

Sandton, South Africa HotelJobs.co.za Full time

**Employer Description**

A busy, trendy, Upmarket Apartment Suite Hotel located in Sandton.

PRIMARY OBJECTIVE OF THE POSITION

Provide excellent guest service and ensure efficient and smooth operation of the Sandton reception. This includes welcoming and registering guests, allocating rooms, handling guest queries and complaints, ensuring guest safety, and adhering to company policies and procedures.

RESPONSIBILITIES
- Receiving & Welcoming
- Welcome and greet the guests professionally and identify their specific reservation.
- Register/check-in guests, ensuring that the necessary details are obtained, i.e., name in full, address, whether company or private booking, special rates, allowances, VIP, charge details, nationality, identity, etc.
- Room Allocation
- Allocate rooms based on the reservations list, verifying the reservation details, room availability, guest requirements and rate to be paid for each guest.
- Cut and issue the allocated key card to guest.
- Providing information to guests about the procedures, policies and facilities of the hotel during orientation.
- Making accommodation reservations for guests who may be relocating or over-flowed.
- Query & Complaint Management
- Address all guest complaints and queries whilst maintaining a professional demeanour.
- Administration & General
- Ensure that all departments, are notified of special requests.
- Recording and maintaining log and handover books to ensure guests issues.
- Calculating the guest bills, collecting payments due and issuing tax invoices.
- Report any misconduct and irregularities to management.
- Ensuring the safety and security of all guests.
- Preparing hotel correspondence.
- Adherence to all company policies and procedures.
- Answer and forward phone calls

**Qualifications**

Relevant Hospitality Training/Qualification a strong advantage.

**Skills**

Previous experience as a hotel receptionist. Basic Microsoft Office experience. Experience with Property Management Software (preferably MEWS). Excellent verbal, written and telephone etiquette skills.

**Benefits**

None

  • Receptionist - Hotel

    5 days ago

    Sandton, South Africa HotelJobs.co.za Full time

    Receptionist - Hotel Description You will be responsible for (but not limited to): - Checking guests in and out of the hotel - Maintaining guest accounts and processing guest transactions during their stay - Dealing with any and all special needs or requests from guests during their stay - Assisting with reservations for guests as and when...

  • Receptionist (Gauteng, Pretoria, Hatfield)

    Found in: Talent ZA C2 - 5 hours ago

    Sandton, South Africa ANEW Recruitment Full time

    ANEW Hotel Hatfield is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission...

  • Receptionist - The Catalyst Hotel

    6 days ago

    Sandton, South Africa Newmark Hotels Full time

    **DESCRIPTION** Your role is to serve as our guests’ first point of contact on arrival and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, amenities, rates, inclusions, exclusions, activities available, mealtimes, do and don’ts, emergency contacts and...

  • Night Audit Releiver

    2 weeks ago

    Sandton, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...