Technical Helpdesk Adminsitrator

1 week ago

Bryanston, South Africa Dante Personnel Full time

Gauteng, Bryanston
- R30 000 Cost To Company

Our Renowned Client in the Motor Industry is seeking a Technical Helpdesk Administrator to be based in Bryanston

**Minimum requirements**:

- Qualified Technician (Motor vehicle & AutoElectrical would be advantageous)
- 2 - 3 years experience as a motor vehicle technician
- Diagnostic or Master Technician
- Proficient in MS Excel, Word, and PPT

**Responsibilities**:

- Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
- Monitor and respond quickly and effectively to requests received through the helpdesk
- Create step-by-step training material with screenshots for Dealers
- Provide technical assistance and support for incoming concerns and issues related to vehicles
- Document internal procedures
- PC proficiency (strong MS Excel skills required)
- Maintain daily performance of dealer TAR
- Ask educated questions and listen to dealers to determine root cause of issues
- Work through the problem-solving process with dealers, empowering them to do the same in the future
- Run diagnostic problems to resolve problems
- Effective communication and interpersonal skills.
- Train incoming staff
- Report significant and recurring issues to the DSM's,
- Training manager and National Technical Operations Manager
- Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting
- Monthly reporting to manager

**Consultant**:
**Elizabeth Grobbelaar**
**- Dante Personnel**
**Johannesburg**
***

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- For more information please contact:

- Elizabeth Grobbelaar

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