IT Technician

**Overview**:
The Omnia spirit underpins its service ethic, brings innovation to the fore, creates value for its customers and ensures integrity in all that it does. The Omnia Group comprises a balanced and diversified range of complementary chemical services businesses with a broad geographic spread. The Group extracts operational synergies and efficiencies across its businesses. It has been in business since 1953 and is listed in the Chemicals sector of the Johannesburg Securities Exchange. Maintaining the computer and network systems of an organisation through troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems.

**Qualifications**:

- MCSE 2000/2003 - WAN / LAN support and troubleshooting**
Experience**:

- 1-3 Years general IT experience - WAN / LAN support and troubleshooting - 2-3 Years in a desktop/laptop and LAN support role - Good working knowledge of MS Operating Systems and Office Products. Desktop support skills for Lotus Notes - Server support would be an advantage**
Duties**:

- Logging of own Helpdesk calls - General Technical support to users - Telephonic support to users and remote desktop support - First Line and Backoffice LAN and network support - Installation of Windows products and Company Software on computers - Access management to Omnia Systems - Desktop Support for Lotus Notes - Adherence to standards and Assistance with the development of support standards - General administration**
Job Competencies**:

- Must be able to perform user support according to set standards, policies, procedures and stated targets - Must be able to provide technical support to users and to assist the helpdesk team. - A team player Handle stressful and difficult situations. - Excellent communication skills and technical knowledge. - Must be able motivate himself and inspire the people around him/her. - Must exhibit a strong sense of urgency, strong commitment and work ethics - Be able to prioritize tasks - Must ensure the delivery of excellent customer service.**
General**: