SAP Grc

7 days ago

Johannesburg, South Africa Dimension Data Full time

**Job Profile Summary**

Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements.

May work directly with clients on-site or provide installation support remotely.

**Key Roles and Responsibilities**:

- Works on strategic project tasks.
- Engage with clients to gather facts and analyse business requirements, including process.
- Participates in the design the solution and demonstrates functional to support the findings.
- Engage timely and provide quality consulting to the client.
- Assist in the technical preparation of business process workflows and procedures.
- Setup test scenarios and assist clients in testing cycles.
- Prepare end-user documentation and user manuals.
- Deliver progress reports and participate actively as a project team member.
- Perform the project management role on smaller projects aligned with accepted project management principles.
- Participate in delivery projects, supporting the lifecycle of Enterprise Applications projects.
- Participate in discussions around process design and configuration.
- Provide support documentation, system testing and authorisations.

**Knowledge, Skills, and Attributes**:

- Knowledge and understanding of IT industry environment and business needs.
- Excellent understanding of the business process.
- Excellent project and/or program management skills.
- Strong problem-solving and analytical skills.
- Interpersonal skills with the ability to develop and maintain strong stakeholder relationships.
- Strong communication skills (verbal and written).
- The ability to work with a variety of internal and external stakeholders to ensure that the delivery of business transformation.
- Good creativity and the ability to work with abstract concepts.
- Extensive knowledge of systems, software, and programming languages.
- Ability to focus on detail with an understanding of how it impacts the business strategically.
- Excellent client service orientation.
- Ability to engage with a variety of stakeholders and colleagues at all levels.
- Ability to work in high-pressure situations.
- Ability to establish and manage processes and practices through collaboration and the understanding of business.
- Ability to manage urgent and complex tasks simultaneously.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent.
- SAP certification preferred.

**Required Experience**:

- Demonstrated experience working in SAP Authorisations and SAP GRC.
- Experience working across project lifecycles from scoping to post go-live.
- Demonstrated experience of business processes and associated technology.
- Demonstrated experience in client engagement.

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