Claims Assessor Specialist

4 weeks ago


Johannesburg, South Africa FirstRand Full time

Job Description

Dear Future, Claims Assessor Specialist

The role requires you to perform accurate assessment, investigation and management of long-term insurance claims in accordance with the goals, objectives, processes and standards of the organization to meet customer expectations.

Are you someone who can do the following:

- Accurate assessment, investigation and management of long-term insurance claims including death and funeral claims.
- Ensuring that the claims assessment and that the standard of decision is consistent with the company values and philosophy.
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
- Providing effective, efficient and professional service to all our customers, advisors and branches, both telephonically and through written correspondence.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Ensuring adherence to organisational best practice and legislative requirements.
- Teamwork to meet service and quality standards.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- To plan and manage return to work programs by effectively communicating with clients and service providers.
- Minimum: Matric
- Completion of the ASISA or similar qualification would be advantageous.
- At least 4 years’ underwritten claims assessment experience
- Worked in a Long-term insurance environment.
- Experience in dealing with Ombudsman / escalated queries.

You will have access to:

- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.

We can be a match if you are:

- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you.

Job Details

Application Closing Date

21/05/24


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