Account Manager

2 weeks ago

Johannesburg, South Africa Solid Systems Full time

**About us**:
We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we’re constantly improving the tools and methods we use.

We offer a wide range of services across South Africa and UK, which include:

- Fully Managed IT Service
- Cybersecurity Protection
- Microsoft 365 Productivity Solution
- Microsoft Azure Cloud Services

As the Account Manager, you need to ensure that our clients receive exceptional service.

You will be responsible for driving customer engagement by understanding customer needs, building strong client relationships and strategically collaborating with the Technical and Sales Teams to ensure that we deliver and exceed client expectations.

**Responsibilities**:

- Build, manage, and nurture relationships with clients, ensuring their needs are understood and met according to the Account Management Life Cycle.
- Ensure alignment between client services (billed vs supported) and address discrepancies promptly.
- Monitor and maintain client satisfaction using customer satisfaction surveys (Customer Thermometer).
- Track and report monthly Customer Thermometer results, highlighting successes, failures, and actions taken.
- Monitor client profitability and sales from existing clients, ensuring contracts are renewed promptly.
- Identify and generate opportunities to upsell and cross sell our service offerings by understanding the client environment and effectively communicating any leads to the Sales Team.
- Manage Technical Managed Services Contract Annual escalations, discussions, and meetings with clients.
- Mediate between clients and the technical team, overseeing client complaints and escalations.
- Manage client escalations, working closely with the dispatcher and IT professionals to resolve issues before escalating to Service Delivery Manager or other relevant parties.
- Assist with onboarding and offboarding clients as part of the project management process.
- Ensure agreed schedules for alignment and management of account information, including contacts, banners, and tooling.
- Handle administrative aspects of projects, including managing issues, scope creep, and project completion internally.
- Monitor monthly ticket performance and activity per client, ensuring timely and effective issue resolution.
- Track all account activity in the Professional Services Automation (PSA) system, maintaining an up-to-date record of client interactions and services.
- Liaise and collaborate with the Technical Team to implement relevant improvements in customer service, both verbal and written, onsite and remote.
- Assist with the preparation of Quarterly Business Reviews (QBRs) as needed.
- Review and approve month end invoices within 5 business days from the start of a new month.
- Mediate billing queries with clients and internal teams, ensuring prompt resolution.

**Requirements**:

- Matric.
- Business Management Qualification.
- Driver’s License and Own Car.
- At least 4 years’ experience in a similar role in a Managed Services IT Support environment.

**Benefits**:

- At Solid Systems, we’re all about strengthening our humans, and our clients, connections. Because life isn’t about the job you do. It’s about your achievements, the way you spend your time, and the legacy that you leave behind.
- Above average annual leave.
- Flexible work options, including remote/hybrid work environments and the potential for flextime wherever possible.
- Regular compensation reviews - we reward great work
- We encourage growth and learning to ensure personal & professional development through upskilling & certifications.
- On top of this, you’ll be working for a small dynamic company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth

**Job Information**:
Industry

**Technology**
***

Work Experience

**4 years +**
***

City

**Cape Town or Johannesburg**
***

State/Province

**Gauteng**
***

Country

**South Africa**
***

Zip/Postal Code

**2196

  • Managment Accountant

    Found in: Whatjobs ZA C2 - 4 days ago

    Johannesburg, South Africa Communicate Recruitment Full time

    Qualifications: Completed B. Com degree in accounting. Technical knowledge of accounting concepts, practices, procedures, and financial reports 3 to 5 years of relevant management accounting experience Skills: Ability to assist and supervise others. Well-organised and attentive to detail Able to meet deadlines and manage projects. Proficient in...

  • Managment Accountant

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Qualifications: Completed B. Com degree in accounting.Technical knowledge of accounting concepts, practices, procedures, and financial reports 3 to 5 years of relevant management accounting experienceSkills:Ability to assist and supervise others.Well-organised and attentive to detailAble to meet deadlines and manage projects.Proficient in computer...

  • Managment Accountant

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Communicate Recruitment Full time

    Qualifications: Completed B. Com degree in accounting.Technical knowledge of accounting concepts, practices, procedures, and financial reports 3 to 5 years of relevant management accounting experienceSkills:Ability to assist and supervise others.Well-organised and attentive to detailAble to meet deadlines and manage projects.Proficient in computer...

  • Account Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa First Degree Recruitment Full time

    We have a vacancy for a Account Manager with a vehicle dealership based in Sandton/Eastrand.Duties: Maintains and records a complete and systematic set of business transactions. Balances, reconciles accounts, and prepares reports to show receipts, expenditures, accounts receivable, and accounts payable,RequirementsBachelors Degree in Accounting or...

  • Management Accountant

    Found in: Whatjobs ZA C2 - 4 days ago

    Johannesburg, South Africa Lexdan Select Full time

    Requirements:Relevant Finance degree +5 years accounting experience +2 years Management, Costing or Project Accounting experience Financial Software Proficiency ResponsibilitiesPerform monthly accounting procedures. Prepare invoicing and account reconciliation tasks. Prepare monthly Project Forecasts to pinpoint potential cost over/under spends. Conduct...

  • Management Accountant

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Requirements:Relevant Finance degree+5 years accounting experience+2 years Management, Costing or Project Accounting experienceFinancial Software ProficiencyResponsibilitiesPerform monthly accounting procedures.Prepare invoicing and account reconciliation tasks.Prepare monthly Project Forecasts to pinpoint potential cost over/under spends.Conduct monthly...

  • Management Accountant

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Lexdan Select Full time

    Requirements:Relevant Finance degree+5 years accounting experience+2 years Management, Costing or Project Accounting experienceFinancial Software ProficiencyResponsibilitiesPerform monthly accounting procedures.Prepare invoicing and account reconciliation tasks.Prepare monthly Project Forecasts to pinpoint potential cost over/under spends.Conduct monthly...

  • Account Manager

    7 days ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who we are**:A creative agency located in Parkmore. **What we do**: Advertising, branding, communications, design, digital integration and traditional media. **What we are looking for**: An energetic Account Manager. **What you will do**: Account management on a financial services brand in a B2B and TTL capacity. **What you must have**: - Minimum of 5...

  • Account Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Ogilvy Full time

    Jobsummary As an Account Manager, you will be responsible for the management of a client account and primary project owner on the account. This could range from a single large account to multiple medium sized accounts. An account comprises of multiple projects, this account is also a Key Client (KC) of Superunionn Africa. Depending on the account, you...

  • Account Manager

    9 hours ago

    Johannesburg, South Africa SoulProviders Collective Full time

    As an account manager, you will be responsible for developing and nurturing business clients. The Account Manager is responsible for delivering accurate and timely creative work while ensuring commercial success for both the client and the agency. This role is ideal for someone who is motivated and talented in building strong client relationships with key...

  • Account Manager

    7 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 68899 **Job Type** - Permanent **Job Title** - Account Manager **Computer Skills** - Ms Office **Industry** - Food **City** - Johannesburg **Province** - Establish, build and maintain client relationships in a national account management portfolio, organic growth of existing client base will be a key focus. - Build long term...

  • Account Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Visi Select Full time

    We are working with a Software Development Company in Johannesburg that is looking for an Account Manager. Experience: 1 - 2 yearsSalary: R28 000 max per monthSkills Required:Ability to effectively communicate with clients on all levels.Proven work experience as an Account ManagerProven ability to consistently and positively contribute in a fast-paced...

  • Management Accountant

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Hire Resolve Full time

    Hire Resolve's Client is currently seeking a Management Accountant to join their team in Johannesburg. This is a fantastic opportunity to work with a leading Insurance firm and contribute to the financial management of their organization. As a Management Accountant, you will be responsible for analyzing financial data, preparing reports, and providing...

  • Account Manager

    7 days ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Responsibilities** - You will develop strategies for new business pursuits and retention opportunities, - You will be working with different resources within the business reach maximum account penetration - You will work on account planning, marketing strategy and opportunity management - You will identify potential and existing customers, understand their...

  • Account Manager

    Found in: Whatjobs ZA C2 - 4 days ago

    Johannesburg, South Africa Visi Select Full time

    We are working with a Software Development Company in Johannesburg that is looking for an Account Manager. Experience: 1 - 2 years Salary: R28 000 max per month Skills Required: Ability to effectively communicate with clients on all levels. Proven work experience as an Account Manager Proven ability to consistently and positively contribute in a...

  • Account Manager

    2 days ago

    Johannesburg, South Africa ZaPOP Full time

    **Account Manager (Gauteng)** At ZaPOP, our culture is driven by intelligence, integrity, and energy. Inspiring meaningful connections through creative strategy, design, digital and print media is our forte. We are a dynamic team of rebels and explorers on the lookout for a new Account Manager to join us on our mission to help brands stand out where it...

  • Account Manager

    7 days ago

    Johannesburg, South Africa LSEG (London Stock Exchange Group) Full time

    We're opening an Account Manager role in Johannesburg. The Account Manager is maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, delivers outstanding service and a valuable solution. The position will lead a defined book of business or group of accounts (banks, corporates or other...

  • Account Manager

    1 day ago

    Johannesburg, South Africa Havas Johannesburg Full time

    If you’re an account manager who knows your way around the world of media, and you have at least 3 years’ experience then we are looking for you: Account manager (Media) Curious about brands, marketing and the world in general Has no problem with solving problems Passionate about building strong relationships with clients and colleagues Experienced with...

  • Account Manager

    4 days ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**: A leading creative agency that does it all: advertising, branding, communications, design, digital integration, traditional media and a whole lot more! **Who are we looking for**:A fun and vibrant individual with agency experience and a minimum of five years' experience as an Account Manager (B2B and TTL). This person needs to be passionate...

  • Account Manager

    2 weeks ago

    Johannesburg, South Africa Pronto Labour Team Full time

    **ACCOUNT MANAGER - MUST HAVEPrinting, Labelling OR Packaging Industry experience** - **MUST** have understanding of **PRINTING Processes**: - MUST be Fully Bilingual in both **English & Afrikaans**: - 4-5 Years' experience with **Corporate Accounts**: - Presentation at Executive Level - ESSENTIAL - Computer Literate - MS Office & Excel - Own Transport