Customer Relations Manager
5 months ago
Overall Purpose of the job:
Attain new accounts for the business in line with Targets as set from time to time
Ensure client’s needs and expectations are met by the business
Maintain knowledge and awareness of competing products/services, discount and pricing
structures, and overall strengths and weaknesses in order to determine how best to service
and motivate accounts to stay with the business and create new customer relationships
Ensure profitable sales volume and strategic objective targets are met
Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high
customer satisfaction ratings that are up to the business’s standards
Work closely with the customer support and resource management departments in an
effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
Regular follow up of orders
Assist with timely collections of outstanding invoices
Managing any issues that may arise with both internal and external customers
Help develop initiatives to increase customer satisfaction and retention
Assist the Company’s management with company-wide strategic planning
Ensure works are executed as per company policies and procedure
Prepares detailed reports dependent on each consumer’s requirements
Minimum qualifications and experience:
Matric / Grade 12
Relevant qualification/degree advantageous
Minimum 3 years’ experience
Excellent verbal and written communication skills
Computer Literate (MS Office, Excel, PowerPoint)
Great Interpersonal Skill
Attributes:
Action orientated
Time Management
Planning and Organizing
Attention to detail
Problem Solving
Analytical
Be comfortable with working in a fast paced and pressurised environment
**_
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._
-
Customer Relations Manager
5 months ago
Johannesburg North, South Africa SydSen Recruit Full timeGauteng, Johannesburg North Customer Relations Manager - Johannesburg North, Gauteng Are you passionate about Vehicles and providing exceptional customer experience? Our client is looking for a **Customer Relations Manager** to join their team at one of the most prestigious dealerships in the **Automotive Industry**. You will be responsible for...
-
Customer Relations Manager
1 month ago
Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeCustomer Relations ManagerOur client, a leading company in the industry, is seeking a highly skilled Customer Relations Manager to join their team. The successful candidate will be responsible for ensuring a consistent, transparent, and high-quality management of the CRM department in the Warehouse and Logistics Services.Key Responsibilities:Manage the...
-
Customer Relations Manager
4 months ago
Johannesburg, South Africa Staff Unlimited Recruitment Full timeOur client is looking for a Customer Relations Manager to join the company OVERVIEW OF ROLE:Responsible for ensuring a consistent, transparent and high-quality management, administration, communication, coordination and delivery for the CRM department in the Warehouse and Logistics Services as well as any other value services that the customer may utilize....
-
Customer Relations Manager
4 months ago
Johannesburg, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeOur client is looking for a Customer Relations Manager to join the company OVERVIEW OF ROLE:Responsible for ensuring a consistent, transparent and high-quality management, administration, communication, coordination and delivery for the CRM department in the Warehouse and Logistics Services as well as any other value services that the customer may utilize....
-
Customer Relations Manager
2 months ago
Johannesburg, South Africa Boardroom Appointments Full timeMinimum Requirements: Minimum 5 years sales and marketing experience on a strategic level in a business to business environment with an operational background in logistics and/or warehousing being an advantageExcellent communication skillsAdvanced MS Office skills Responsibilities: Responsible for ensuring a consistent, transparent and high quality...
-
Customer Relations Officer
5 months ago
Johannesburg, South Africa Sydsen Full timeA well-established automotive dealership in Johannesburg South is seeking a **Customer Relations Officer **to join their team. **The main purpose of this position**: - The role requires creative thinking and a real talent for communications - Tasks will involve suggesting ideas based on customer feedback, working with managers and other teams to shape...
-
Customer Relations Executive
1 month ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeHire Resolve's client is a prominent steel manufacturing firm located in Gauteng, recognized for its expertise in producing and distributing steel products. They are currently in search of a dedicated and skilled individual to fill the role of an Internal Sales Representative.Key Responsibilities:Manage and validate incoming inquiries through phone and email...
-
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Business Development and Customer Relations ManagerAt Isilumko Staffing, we are seeking a highly skilled Business Development and Customer Relations Manager to join our team. The primary responsibility of this role is to identify and capitalize on new business opportunities, ensuring a sustainable new business pipeline and revenue growth.Key...
-
Customer Relations Lead
5 months ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for a Customer Relations Lead to be based in JHB NORTH As a Customer Relations Lead, you will be responsible for: - Administration - Leadership and Team Management - Client/Customer Satisfaction - 4-5 years’ experience within a Call Centre environment and with first line management - Diploma or Degree/NQF level 6 or 7 - Computer...
-
Customer Relations Lead
5 months ago
Johannesburg, South Africa Smollan Full timeWe're on the lookout for an experience **Customer Relations Lead** for our Call Centre Business Unit to be based in **JHB North**. **As a Customer Relations Lead, you will be responsible for**: - Administration - Leadership and Team Management - Client/Customer Satisfaction - 4-5 years’ experience within a Call Centre environment and with first line...
-
Sales Coordinator
1 week ago
Johannesburg, Gauteng, South Africa Infotree Global Solutions Full timeWe are seeking a talented Sales Coordinator - Customer Relations Expert to join our dynamic sales team in Johannesburg, South Africa. Our organization is dedicated to innovation and sustainability, and we're looking for individuals who share our vision and values.About the Role:As a Sales Coordinator - Customer Relations Expert, you will play a crucial role...
-
Customer Relations and Service Specialist
2 months ago
Johannesburg, Gauteng, South Africa PRR Recruitment Services Full timeJoin Our Team as a Sales and Service Technician!PRR Recruitment Services is seeking a dedicated individual to fill the role of Sales and Service Technician and Verification Officer. This position is ideal for someone who is passionate about providing exceptional service in the retail scales and labeling industry.Key Responsibilities:Ensure accurate...
-
Employee Relations Manager
2 weeks ago
Johannesburg, Gauteng, South Africa TalentCru Full timeJob Description for TalentCruEmployee Relations ManagerJob Summary:This role involves providing specialist advice and support related to employee relations, continuously improving the quality, service, and associated work outputs, contributing to and advising on procedures and processes that are in alignment with established practices, policy, and labour...
-
Industrial Relations Manager
5 months ago
Johannesburg, South Africa ALSTOM Full timeReq ID:442062 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...
-
Client Relations Management Executive
2 weeks ago
Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full timeKey Responsibilities:•Implement and monitor effective Contract Management, aligned to governance & compliance measures.• Ensure close monitoring of Vendor Contract Compliance.• Identify key strategic areas for improving Customer experience.• Drive Service Delivery through effective management of logistics functions.• Develop and manage the Annual...
-
Senior Employee Relations Manager
2 months ago
Johannesburg, South Africa M-KOPA Full timeWe are looking for an experienced Senior Employee Relations Manager with extensive legal expertise in HR and labour laws, specifically within the Sub-Saharan African context. A proven track record in fostering a positive workplace environment and enhancing employee engagement is essential. Join us in leading our efforts to build a fair and inclusive...
-
International Employee Relations Manager
2 months ago
Johannesburg, South Africa M-KOPA Full timeWe are looking for an experienced Senior Employee Relations Manager with extensive legal expertise in HR and labour laws, specifically within the Sub-Saharan African context. A proven track record in fostering a positive workplace environment and enhancing employee engagement is essential. Join us in leading our efforts to build a fair and inclusive...
-
Employee Relations Manager
5 months ago
Johannesburg, South Africa Bayport Financial Services Full time**The purpose of this position is to**: Design, develop and implement proactive labour relations’ policies, structures and procedures to enable effective management of disciplinary, incapacity, grievance, and other labour relations related matters. Assess and mitigate the risks on all disciplinary, incapacity, appeal, grievance, and labour dispute...
-
Employee Relations Manager
6 months ago
Johannesburg, South Africa AVI Limited Full time**AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world class manufacturing facilities in...
-
Client Relations Management Lead
5 days ago
Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full timeWe are seeking a highly skilled Client Relations Management Lead to join our team at IT Empowered Consulting (Pty) Ltd.About the RoleThe successful candidate will be responsible for implementing and monitoring effective Contract Management, aligned to governance & compliance measures. This will involve close monitoring of Vendor Contract Compliance.Key areas...