Customer Relations Manager

5 months ago


Johannesburg, South Africa Fidelity Services Group Full time

Overall Purpose of the job:
Attain new accounts for the business in line with Targets as set from time to time

Ensure client’s needs and expectations are met by the business

Maintain knowledge and awareness of competing products/services, discount and pricing

structures, and overall strengths and weaknesses in order to determine how best to service

and motivate accounts to stay with the business and create new customer relationships

Ensure profitable sales volume and strategic objective targets are met

Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high

customer satisfaction ratings that are up to the business’s standards

Work closely with the customer support and resource management departments in an

effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts

Regular follow up of orders

Assist with timely collections of outstanding invoices

Managing any issues that may arise with both internal and external customers

Help develop initiatives to increase customer satisfaction and retention

Assist the Company’s management with company-wide strategic planning

Ensure works are executed as per company policies and procedure

Prepares detailed reports dependent on each consumer’s requirements

Minimum qualifications and experience:
Matric / Grade 12

Relevant qualification/degree advantageous

Minimum 3 years’ experience

Excellent verbal and written communication skills

Computer Literate (MS Office, Excel, PowerPoint)

Great Interpersonal Skill

Attributes:
Action orientated

Time Management

Planning and Organizing

Attention to detail

Problem Solving

Analytical

Be comfortable with working in a fast paced and pressurised environment
**_
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._



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