System Removal Technician
3 days ago
MAIN PURPOSE OF JOB:
A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install domestic alarm systems as well as CCTV. He/she can perform on-site programming and testing of such systems and perform fault finding. He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems.
DUTIES
- Remove alarm equipment for clients that cancelled.
- Ensure that there is no damage to property.
- When there is no removals tech will be used in installations.
- Perform alarm installations as per quotation
- Program alarm panels / system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standard
- Ensure that the correct details are quoted
- Adhere to Zero Harm requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
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