Manager - Service Delivery Team (Sa)
3 days ago
**Microsoft Support Engineer - 2nd Shift (12 PM to 9 PM non-negotiable)**
360 Smart Networks - MSP IT Firm based in Georgia, USA
Do you live in Cape Town or its surrounds? Do you thrive on providing exceptional customer service? Do you have a passion for technology, hardware diagnosis, and troubleshooting? Are you continually looking for opportunities for efficiencies through ingenuity, process, and documentation?
We are seeking a career-driven, motivated individual to join our South African-based IT Support team.
**Responsibilities**:
- End-to-end management of support tickets, ensuring accurate and timely information recorded
- Receive and log all requests and incidents
- Ensure quality closure of desktop and related incidents, requests, or projects within SLA
- Install, configure, and support all Microsoft desktop and server operating systems.
- General hardware troubleshooting (desktop and server).
- General troubleshooting on all IT-related equipment.
- Respond to and resolve support calls via remote connection (desktop and server).
- Assist customers telephonically.
- Remote administration of servers and workstations.
- Compile desktop and server configuration documentation for client sites.
- Execute orders and follow-up service and repairs with external suppliers.
- Identify possible risks or problems and escalate to senior engineers.
Expertise - Skills
Essential:
- Current MCSE / MCSA / MCITP (2012+)
- A+, Network+
- 5+ years in Desktop (Windows 7 up to latest)
- 4+ years in Server support role (Server 2008 up to latest)
- Solid fundamental understanding of networks (both LAN and WAN)
- Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users
- Remote support delivery tools
- User security and rights management
- No CRIMINAL RECORD (non-negotiable)
- OWN RELIABLE TRANSPORT
Desirable:
- Security+
- 3 to 5 years of Service Desk experience
- Understanding Firewall, NAT and Routing rules
- Understanding of Virtualization and cloud-based solutions
- Support Ticketing (ConnectWise desirable)
- Office 365 support - Intermediate
- Scripting knowledge
Personal Attributes
Ideally, you will be experienced in support delivery to international locations as well as the following:
- Excellent proficiency in both written and spoken English
- Effective teamwork and self-management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
- Personal interest in staying up-to-date on technology trends
- **Please Note**_ that this position is OFFICE BASED in Stellenbosch, Western Cape
- **THE HOURS ARE**_12PM (afternoon) UNTIL 9PM at night, MON-FRI - NON-NEGOTIABLE
**Salary**: R20,000.00 - R32,000.00 per month
Ability to commute/relocate:
- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work in an Office environment from Mo-Fri 12 PM (noon) - 9 PM (night)
**Education**:
- Certificate (required)
**Language**:
- English (required)
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