Senior Technology Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
{"title": "Senior Assistant Vice President – Technology", "description": "Job Summary

ABC Worldwide is seeking a highly skilled Senior Assistant Vice President – Technology to lead our technology operations team. The successful candidate will be responsible for managing technology operations in a hybrid environment, addressing support challenges, and serving as the escalation point for issues in network, system, and voice environments.

Key Responsibilities
  • End-to-end ownership for managing technology operations, including network, system, and voice environments.
  • Partner with business and clients to deliver effective and timely onboarding of new clients.
  • Collaborate with global teams to drive efficiency and adoption of enterprise capabilities.
  • Identify areas of improvement and implement service improvement initiatives.
  • Ensure efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s).
  • Manage customer relationships and act as the first point of contact for any process or functional escalations.
Essential Functions
  • Supplier Management: Manage business relationships with external partners and participate in regular supplier reviews.
  • Effective management of internal, external, client, and statutory audits.
  • Client Portfolio Management: Ensure end-to-end documentation and reporting are up-to-date for any business requirement.
  • Responsible for identifying, implementing, and reviewing service improvement initiatives, driving productivity improvements, and controlling costs.
  • Participation in service delivery reviews on SLA adherence, ongoing projects with clients and internal stakeholders.
  • Driving effectiveness of compliance and information security as part of service delivery of client processes.
Requirements
  • Graduate degree, with a preference for B.E. or B.Tech with industry-recognized certifications like ITIL/ITSM.
  • Minimum 16-18 years of experience in managing technology operations for a large organization in an outsourcing environment.
  • Willingness to work in a 24x7 environment.
Availability

Available to start ASAP.

", "lang_code": "en-US"}

  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job SummaryWe are seeking a highly skilled Senior Assistant Vice President – Technology to join our team at ABC Worldwide. This is a key leadership role that requires a strong background in managing technology operations in a hybrid operating environment.Key ResponsibilitiesEnd-to-end ownership for managing technology operations, addressing support...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Technology Operations ManagerWe are seeking an experienced Technology Operations Manager to lead technology operations in a hybrid environment, drive efficiency, and deliver exceptional service to clients.Key ResponsibilitiesManage end-to-end technology operations, addressing support challenges and serving as the escalation point for network,...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Senior Assistant Vice President – IT OperationWe are seeking a highly experienced Senior Assistant Vice President to lead our IT Operations team at ABC Worldwide.Key Responsibilities:Oversee end-to-end technology operations in a hybrid environment, ensuring seamless support and issue resolution.Partner with business stakeholders and clients to...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Senior Assistant Vice President – IT OperationWe are seeking a highly experienced Senior Assistant Vice President to lead our IT Operations team at ABC Worldwide.Key Responsibilities:End-to-end ownership of managing technology operations in a hybrid environment, addressing support challenges, and serving as the escalation point for issues in...


  • Cape Town, Western Cape, South Africa MCI Full time

    Job Title: Senior Operations Manager BPOWe are seeking an experienced Senior Operations Manager to oversee the daily operations of our BPO unit, ensuring service delivery, performance, and operational excellence.Key Responsibilities:Lead and develop a team of Operations Managers, Team Leaders, and Customer Service Representatives.Set clear goals and...


  • Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Executive Director of Hospitality OperationsWe are seeking a highly experienced and skilled professional to oversee the day-to-day activities of our hospitality and hotel management business as an Executive Director of Hospitality Operations.RequirementsDegree in Business, Hospitality, Game or Hotel Management or equivalent5+ years of experience as a General...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Senior Group ManagerAt WNS Global Services, we are seeking a highly skilled and experienced Senior Group Manager to lead our team of operational leaders. As a key member of our senior management team, you will be responsible for delivering exceptional customer experience and driving business growth through strategic planning and execution.Key...


  • Cape Town, Western Cape, South Africa CallForce Full time

    Senior Operations ManagerCallForce is seeking a seasoned professional to lead our outbound campaigns and drive sales in a rapidly growing BPO operation. As a Senior Operations Manager, you will be responsible for delivering exceptional results, managing client expectations, and driving sales and customer service outcomes.Key ResponsibilitiesDevelop and...


  • Cape Town, Western Cape, South Africa Mass Markets Full time

    {"h1": "Senior Operations Manager BPO Job Description", "p": "At Mass Markets, we are seeking an experienced Senior Operations Manager to oversee the daily operations of our Business Process Outsourcing (BPO) unit. This role involves managing a large team, optimizing processes, driving results, and maintaining high levels of client satisfaction.Key...

  • Operations Accountant

    17 hours ago


    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Operations AccountantWe are seeking a highly skilled Operations Accountant to join our dynamic team at Agrimark Operations Ltd. As a key member of our finance team, you will be responsible for overseeing the financial and administrative functions for our Trade Breæriver, Packaging, and Kouga regions.Key Responsibilities:Analyse and report...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job SummaryWe are seeking a highly experienced and skilled professional to lead our IT operations team at ABC Worldwide, driving efficiency and innovation in a hybrid environment.Key Responsibilities:End-to-end ownership of technology operations, addressing support challenges and serving as the escalation point for network, system, and voice environment...


  • Cape Town, Western Cape, South Africa DLK Group Full time

    Job OverviewWe are seeking a highly skilled Senior Technology Enterprise Architect to join our team at DLK Group. As a key member of our organization, you will play a critical role in shaping our technology strategy and driving digital transformation initiatives.Key Responsibilities• Develop and implement a comprehensive technology strategy that aligns...


  • Cape Town, Western Cape, South Africa Rain Full time

    Job Description**Job Title:** Senior Operations Manager**Job Summary:** We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Rain. The successful candidate will be responsible for overseeing and managing daily operational activities across the business, ensuring seamless execution of business processes and driving...

  • Senior Cost Estimator

    2 weeks ago


    Cape Town, Western Cape, South Africa MC Technology Staffing Full time

    About the RoleMC Technology Staffing is seeking a highly skilled Senior Cost Estimator to join our team. As a key member of our project delivery team, you will be responsible for providing accurate and detailed cost estimates for various projects.Key ResponsibilitiesCost AnalysisConduct comprehensive analyses of project requirements, including technical...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About the RoleWe are seeking an experienced and results-driven Senior Operations Director to join our team at Lead Generation Group. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our country market, driving business growth, and ensuring exceptional customer satisfaction.Key ResponsibilitiesTeam...


  • Cape Town, Western Cape, South Africa INFOLED Full time

    About INFOLEDINFOLED is a leading Energy Solutions Company based in Western Cape, South Africa. With over 15 years of experience, INFOLED is a pioneer in Energy Conservation, Solar PV, Battery Storage, and Smart Metering solutions. The company focuses on improving clients' profitability by offering turn-key energy solutions and managing electricity usage...


  • Cape Town, Western Cape, South Africa INFOLED Full time

    About INFOLEDINFOLED is a leading Energy Solutions Company based in Western Cape, South Africa. With over 15 years of experience, INFOLED is a pioneer in Energy Conservation, Solar PV, Battery Storage, and Smart Metering solutions. The company focuses on improving clients' profitability by offering turn-key energy solutions and managing electricity usage...


  • Cape Town, Western Cape, South Africa Believe Resourcing Full time

    {"h1": "Senior Operations Manager", "p": "We are seeking an experienced Call Center Operations Manager to oversee the profitability and management of our large and complex call center operations. This role involves strategic direction, client relationship management, and ensuring the achievement of key performance indicators and metrics.", "ul": [{"li":...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    Job Description**Job Title:** Senior Export Operations Manager**Job Summary:** We are seeking a highly skilled and experienced Senior Export Operations Manager to join our team at HR Genie. The successful candidate will be responsible for overseeing and managing export operations within our logistics department, ensuring the efficient and compliant movement...

  • Senior Operator

    1 week ago


    Cape Town, Western Cape, South Africa SA Metal Group (Pty) Ltd Full time

    Job Title: Senior OperatorSA Metal Group (Pty) Ltd is seeking a highly skilled Senior Operator to join our team in the Meltshop Department.Job Summary:We are looking for a motivated and experienced Senior Operator to provide support to our Meltshop Department. The successful candidate will be responsible for ensuring the smooth operation of our production...