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Engagement Officer

4 months ago

Durban, South Africa Synergy Contact Centre Full time

**Job Purpose**:
Synergy Contact Centre is currently looking for a Engagement Officer to join our company. In this role, you'll be responsible for planning, organising and managing marketing campaigns, promotional events and projects from conception through to completion, in line with agreed requirements and Synergy brand guidelines.

**Job Objectives**:

- Creating and Maintaining
- Maintaining a strategic forward look of events
- Co-ordinate events (receptions, dinners etc.), including drafting/updating guest lists, sending out invitations and collating RSVPs
- Acting as the main point of contact for external suppliers for events, including building and maintaining these relationships
- Developing an extensive contacts database
- Liaising with the Manager, Comms team, and others involved in events/engagement

**Education and Experience Requirements**:

- Advantageous: Degree in Marketing
- BPO Experience
- Minimum of 2 years’ experience in Engagement Officer Role
- Strong understanding of the contact centre industry.

**Job Knowledge and Skills Required**:

- Fluency in English both written and oral
- Confident and creative communication and accurate drafting and writing ability.
- Strong organizational skills and ability to work independently.
- Strong people skills with the ability to work collaboratively within a busy team.
- Previous event management experience.
- Good customer service skills.
- Priorities flexibly and use own initiative to deliver to tight deadlines.
- Willingness to work to frequent and tight deadlines while maintaining a high standard of work
- Conduct video and photography editing
- Produce quality photographs
- Creating social media content
- A keen eye for aesthetics and details
- Excellent communication skills both oral and written
- Advantageous: Previously worked in the entertainment industry, DJ Skills

**Essential Competencies**:

- **Delivering at Pace**: Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
- **Collaborating and Partnering**: People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
- **Managing a Quality Service**: Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diversity needs and requirements.
- **Changing and Improving**: People who are effective in this area are responsive, innovative and seek out opportunities to create effective change.

**Job Types**: Full-time, Permanent

**Salary**: Up to R7,500.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Primary (preferred)

**Experience**:

- Marketing: 1 year (preferred)
- Engagement Officer Role: 2 years (preferred)