Client Success Specialist

2 weeks ago


Cape Town, South Africa Bionic Talent Full time

**About the client**:
Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Client Success Specialist who has the right people skills to fulfill this role successfully.

**About the role**:
**What you'll be doing**:

- Client communication, both written and via video calls
- Running weekly/monthly reporting calls with clients, helping them understand how we are helping their business.
- Onboarding multiple new clients every week, helping them come into our system.
- Maintain a deep understanding of the company's products or services.
- Educate customers on product features, usage, and troubleshooting steps.
- Record and maintain detailed and accurate customer interactions and resolutions in the company's database or CRM system.
- Collaborate with sales, marketing, and product development teams to share client insights and contribute to the improvement of products and services.
- Uphold a professional and positive attitude in all customer interactions.
- Ensure compliance with company policies and procedures.

**Who are we looking for?**
- Should be proficient in speaking English with client success experience. **Must speak perfect English with no accent**:

- 3+ years of experience working in this field.
- High school diploma or equivalent bachelor's degree preferred).
- Excellent communication skills (verbal and written).
- Strong problem-solving and decision-making abilities.
- Ability to successfully deal with tough clients.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with CRM software and customer support tools is a plus.
- Experience in digital marketing is preferred.

**Position**: Customer Support Specialist

**Remote Status**: Fully Remote

**Preferred Location**:Global

**Working Hours**: 9:00 am - 4:00 pm CT

**Holidays**: US Local Holidays

**Salary**: USD 1200 - USD 1800

**Internal Job ID**: 0198



  • Cape Town, South Africa Massive Diamonds Marketing Full time

    We’re looking for a proactive and customer-oriented Customer Success Specialist to join our dynamic team.In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.Your responsibilities will include managing the implementation process, being the go-to contact for customer inquiries,...

  • Client Success Lead

    4 weeks ago


    Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full time

    We currently have a full-time position available for a Client Success Lead. This role offers a remote and hybrid work arrangement, depending on client engagements. The compensation is competitive and open to negotiation. Contractor Management Customer Account Management New Opportunity Development Contract and Compliance Management Proven experience in...


  • Cape Town, South Africa Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...


  • Cape Town, South Africa LocumBase (Pty) Ltd Full time

    Our Culture Our goals are audacious, and we want to work with people who share our passion for pursuing transformation in the ways we work. We believe that good ideas can come from anywhere - not just the top - and we love to build our way out of uncertainty. At LocumBase, you will work with and meet diverse talent and help us build a collaborative,...


  • Cape Town, South Africa Crayon Full time

    **How you'll role** As a Client Success Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...


  • Cape Town, South Africa Xceptor Full time

    ABOUT XCEPTOR Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust....


  • Cape Town, South Africa Bionic Talent Full time

    **About the Client**: Our client is a leading digital marketing agency based in the USA. Specializing in cutting-edge digital marketing services tailored for dental practices. With a commitment to innovation and excellence, they foster a forward-thinking work environment where individuals can thrive and significantly impact dental marketing. **About the...


  • Cape Town, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Brokers (FAIS Accredited)**Date**:20 Feb 2024Achieve more than** **YOU BELIEVE** - Discovery Employee Benefits Client Interaction Specialist - **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...


  • Cape Town, South Africa Edge Executive Search Full time

    Client Support Specialist - Events Cape Town - 2023-07-21 - 2023-08-11 - Permanent - JHB003321 - Marketing- Markets & Investmennts- Western Cape, CPT - CBD - R 500 000 - R 700 000 Annually Cost To Company (Market related, Negotiable)- Listed Client in Cape Town CBD are in search of an experienced Corporate Events Specialist to join their...


  • Cape Town, South Africa The Legends Agency Full time

    Recruitment and EOR specialist Remote R15000 basic + good com International Recruitment and Employer of Record specialists seek a seasoned recruiter to do business development for their EOR devising which provides South African employees to the US, UK, and Aus. You will be hunting for clients in the UK, and market our EOR service to them. The beauty of a EOR...


  • Cape Town, South Africa Finovate People Full time

    Job title: Customer Success ConsultantOur client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible.Company: Our...


  • Cape Town, South Africa Finovate Full time

    Job title: Customer Success ConsultantOur client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible.Company: Our...


  • Cape Town, South Africa The Talent Room Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West. Skills:Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions.They may even help clients plan and understand the best ways to...


  • Cape Town, South Africa The Talent Room Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West. Skills:Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions.They may even help clients plan and understand the best ways to...

  • Senior Client Partner

    4 weeks ago


    Cape Town, South Africa Decision Full time

    **Job Type**:Full Time**Job Location**:Cape TownWho We Need - Client Partner We have a Senior Client Partner vacancy for an individual passionate about client relations. This individual will join our energetic and results driven Commercial Team. Good communication, managerial and leadership skills are a must, and a high-level technical understanding of our...


  • Cape Town, South Africa Fiskal Finance Full time

    As a Customer Success Manager, you will be working closely with clients to build sustainable and long lasting relationships, with an exceptional customer experience, ensuring that we meet our service level agreements and be the glue between clients and technical team members. This position offers a unique opportunity for Customer Success Managers to expand...


  • Cape Town, South Africa Bionic Talent Full time

    **About the client**: Our client is based in Florida, USA, and running a digital marketing agency and looking for an experienced SEO strategist to plan and execute organic growth strategies for a set of clients. The client is mostly handling local service businesses seeking growth with Local SEO. Our client has a policy of “no jerks” for both clients...


  • Cape Town, South Africa NielsenIQ Full time

    The Customer Success Lead Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...


  • Cape Town, South Africa NielsenIQ Full time

    The Customer Success Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...


  • Cape Town, South Africa TalentintheCloud PTY Ltd Full time

    A rapidly growing South African-based fintech start-up is building Africas most equitable consumer payments platform experience for consumers and merchants. Their mission is to empower consumers and merchants by providing flexible payment solutions that are easy to use, safe, and transparent. They are dedicated to transforming the payment landscape and are...