Operations Analyst
10 hours ago
Duties and Responsibilities:
- Drive long-term and short-term data analysis with a focus on increasing productivity, lowering fixed and variable costs, and improving customer experience.
- Measure and report result regularly and provide recommendations for continuous improvement.
- Root cause analysis of operational issues
- Able to independently troubleshoot process issues with the operations team - Setup and monitor key operational metrics
- Identify cost saving areas and system inefficiencies
- Work with all levels within the business unit to resolve issues
- Impact analysis of operations blockers and enablers for prioritization - Propose out of the box technology solutions with budgetary and time constraints - Analysis on requirements that need custom development by engineering with product team
- Prepares end-users to utilise solutions by conducting training.
- Provides reference for end-users by contributing to documentation, providing support and help.
- Participates in the communication plans and strategies that drive acceptance, speed of adoption and a platform for expansion into new ideas.
- Contributes to team effort by accomplishing related results as needed. - Mentors more junior operational analysts
- Participates in hiring of other operational analysts
Formal skills:
- Ability collaborates effectively with key stakeholders in operations to enable them to not only perform but optimise and innovate their space.
- Critical Thinking and the ability to hold both high level and detailed perspectives. - Direct, solutions and results-oriented
- Innovative problem solver
- Change management
- Curious thinker that understands technical topics beyond the average reader - Able to read and debug code written in more than 1 programming language - Exceptional database knowledge, including the ability to write and optimise complex queries.
- Expert level experience with one or more system monitoring and alerting system - Exceptional written and verbal communication skills
- Excellent problem solver
- Operational understanding
- Organisational and business savvy
Job Specification - Operations Analyst Page 1 of 2
Qualifications and Experience:
- Matric (Grade 12)
- Bachelor's Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 3 years of operational support experience in a software/technology environment or equivalent in work experience is required
- SQL Scripting experience.
- Successfully contributed to the design, development and deployment of operational aspects on various software projects
- In-depth understanding of best practices relating to system support and monitoring
- Understanding and experience in one of the following: field service management, hardware monitoring and performance
Reporting to:
- Product Lead
Department:
- Information Technology
Work Location:
- Sandton, Johannesburg, remote work when required.
Remuneration:
- Market related
Job Specification - Operations Analyst Page 2 of 2
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