Claims Admin Clerk X3

3 weeks ago

Johannesburg, South Africa Santam Full time

OPPORTUNITY

Santam Claims has a position available for a Claims Admin Clerk within Tailored Claims Solutions team, based in Constantia Kloof, Weltervreden Park, Johannesburg. WHAT WILL YOU DO

The Claims Admin Clerk will primarily provide dedicated administrative support to assigned internal and external Adjusters as well as Claim Service Consultants. The consultant is responsible for capturing non-telephonic first notice of loss of claims ensuring data accuracy and utilising direction of spend tool.
The notification agent handles non-telephonic queries with the emphasis on first contact resolution and providing incident management, through appointing service providers, such as plumbers. The ability to negotiate is necessary when calling brokers and clients to complete direction of spend. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

Claims registration
Claim scheduling (appointing assessors)
Claim Payments
Car Rental expediting
Expediting - ensuring delivery of replacement goods and follow-up of services by external suppliers.
Claim validation (preparing claim file before assigning to consultant)
Direction of Spend QUALIFICATIONS AND EXPERIENCE

Matric/ Grade 12
Short term insurance-related qualification (preferable)
2- 3 years’ experience in a short-term claims department
Be FAIS Complaint for Personal Lines and have passed RE1 exam - Advantageous
Experience with working on Audatex, Searchlight, RAM - Advantageous
Experience in working with high-net-worth portfolios - Advantageous WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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