Retail Sales Assistant

3 weeks ago

Cape Town, South Africa Nespresso SA Full time

**Job Title: Nespresso Senior Coffee Specialist**

**Location**: V&A Waterfront

**Company**: Nestlé Nespresso

**Qualifications**: Completed Matric

**Experience**: 2-3 years relevant experience in direct customer sales within High end/luxury/ premium or retail brands would have an added advantage.

**Closing date**: 29 January 2024

**Position Summary**

Act as an ambassador for the Nespresso brand in the Boutique.

Welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering.

Attain the sales targets of the Boutique notably through keen attention and follow-up.

**A day in the life of a Nespresso Senior Coffee Specialist**

You will create a delightful customer experience for our customers by ensuring that the maintenance of the boutique appearance is in accordance with the company policy (well-ordered, correct equipment, properly presented), ensuring that the display cubicles are filled with capsules, machines and accessories on a daily basis, welcome the Boutique clientele and identify their needs and to advice both prospects and Club members on Nespresso products and services. You will also need to initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products and maintain a pro-active approach towards the customers and to maximise the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories). As the Coffee Specialist, you are part of the team to ensure boutique operations excellence are being maintained such as compliance to the correct opening / closing of the Boutique procedures and payment are made in order based on a defined procedure. You will contribute actively to achieve individual and boutique targets.

**What will make you successful**
- Completed Matric
- Excellent proficiency in English is essential.
- Experience in working with High end/luxury/ premium or retail brands would have an added advantage.
- Preferable with at least 2-3 years of experience in direct customer sales
- Must have a strong work ethic, integrity and total honesty (transparency and trust)
- Service-oriented
- Have passion to constantly update oneself with our Sales Guidance
- Curiosity and ability to generate creative ideas
- Able to communicate complex messages in a simple way
- Energized by tough challenges and is a team player
- **People are at the heart of our success - all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.**_

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (preferred)

**Experience**:

- Retail Sales: 2 years (preferred)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)

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