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Air Freight Operations Export Controller

7 months ago

Johannesburg, South Africa Aramex Full time

**Key Responsibilities**

**Purpose of the Job**:
Seamless execution of airfreight export shipments from South Africa to various

international destinations. Inclusive of:

- Customer Engagement
- IATA Regulations
- Statutory requirements
- Invoicing
- Tracking
- Routing
- Facilitation etc.

**Attributes**
- Well organized, able to handle stress, with experience in costing and operations.
- Knowledge of local and international requirements and regulations.
- Ability to handle mutiple shipments at the same time.
- Multitasking
- Time management and hight work rate.
- Strong communication both spoken and written.

**Responsibilities**:

- Handling and alerting in cargo wise for the master execution.
- Communing with pricing team and Airlines for booking.
- Following up with airlinefor the perishable/ DG requirements and temp upgrades while booking.
- Ensure improvement in on time delivery performance of the trade lanes serviced by Aramex.
- Ensure ERP milstone status update integrity is 100% (Cargo wise).
- Alerting customer of shipment booking.
- Monitoring the flow of status with airlines till cargo arrived in destination.
- Handling all the IATA standard principles for the cargo booking through carrier.
- Preparing the LC AWB and docs for the bank transfer purpose.
- Follow the AWB standing instruction of docs accompany such as EAP.
- Generating the AWB and MAWB based on customer requirements in destination clearance.
- Following up with airline for the Adhoc spot rate and comparing with the contract rates.
- Ensure brokerage functions are completed.
- Preparing IDG/indemnity letter.
- Handling all kind of DG classes cargo with Airline.
- Following the incoterms carefully while executing.
- Handling charter flight booking/ part charter.
- Preparing document packs for customer.
- Raising the claims for the damages or missing with airlines.
- Coordinate with mutiple stakeholders internally.
- End to end follow up on shipment life cycle.
- Develop relation with the customer.
- Provide Freight solutions to the customer.

**Minimum Requirements (Experience and education)**
- Bachelor's degree in business or any other field (Benedicial)
- 5+ years of relevant working experience in the Freight Forwarding industry.
- Experience in operations and broad knowledge of regulations.
- Ability to navigate and use MS Office at a high standard.
- Command of English language, both verbal and written.
- Cargo wise.

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.