Technical Service Support

6 days ago


South Africa GEA Group Full time

**Technical Service Support**:
**Job information**:
**Reference number**:
JR-0017419

**Job function**:
Service

**Position type**:
Full time

**Your responsibilities and tasks**:

- Serves as the Divisional technical leader and expert
- Provide Service sales support
- Serve as point of contact in organization for FT dealers and customers.
- Assisting Service administrators with parts support and pricing.
- Communicating spare parts order status with customers and providing direct assistance where needed.
- Assessment and maintenance of stock levels in various branches and dealers.
- Creating SLA proposals and managing active SLA contracts
- Answer questions and resolves technical issues, brought forth by FT team members and GEA customers
- Check and confirm the accuracy of the work performed, and the methods used by technical staff
- Equipment Failure - Take lead by providing detailed RCA reports, recommended repair solutions, and define measures to prevent reoccurrences in a timely manner
- Drive FT Equipment Upgrades and Modernization with technological improvements
- Prepare and deliver various technical-related presentations, both internally and externally
- Oversee development and maintenance of Divisional technical staff competencies
- Oversee technical aspects for Process Safety Management and Environmental Compliance
- Spearhead various research and development initiatives to identify opportunities for new projects and improved processes
- Direct, analyze and approve product design and changes
- Provide Customer training to maximize customer process throughput
- Conduct various tests and quality assurance checks to verify the quality of completed projects, equipment overhauls and upgrades

**Your profile and qualifications**:

- Tertiary technical qualification or similar
- 6+ years of engineering experience, ideally in a management role
- Analytical and mathematical mind, capable of evaluating and solving various complex problems
- Leadership skills necessary to manage and develop a team
- Organizational competencies and project management skills to keep projects, processes, and the entire technical team on track
- English (proficient),
- Good influencing and negotiation skills
- Ability to network and build relationships
- Deep understanding of business
- Analytical capabilities, problem-solving skills
- Takes ownership of the work, successes and mistakes

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities and equal qualification are welcome and will be given preferential consideration.



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