Systems Implementer

3 weeks ago

Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

**WHO WE ARE**

Operating in multiple African countries, with over 260 quick-service restaurants (QSR) and plans to double that within the next 3 years, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment.

We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist intelligent, creative, and hard-working people who are prepared for a challenge and want to be part of building something EXTRAORDINARY.

**THE OPPORTUNITY**

We have an opportunity for a **Systems Implementer** to join our **Productivity** team. This role is highly diverse and would suit someone who has a keen interest in both processes and various systems/digital platforms, i.e. management consulting. The incumbent will be required to work closely with various Head Office teams/departments.

**DUTIES/ RESPONSIBILITIES**

**IT**
- Troubleshooting system clocking data and device issues with the Altron team.
- Initial setup and creation of the Stores on the Kronos platform
- Public Holiday/Special event creation and Calendar management.
- Run accrual resets for leave.
- FTP and file integration processes.
- Server & Application (HikCentral) Management.
- Maintain User Profile - Profile changes ie: moving managers between stores or giving assistant manager access while the manager is on leave. Linking of profiles.
- New stores/ Revamps device management and setup.

**Insights**
- Maintain sales and clocking data integrity on databases.
- Investigating Pipeline and Wrapper failures on DataHub Portal.
- Reporting, BI and Ad Hoc Analysis.
- Investigating all scheduling, clocking, hours etc. queries and logging tickets/liaising with call centre agents where applicable.
- New stores - no/poor forecasts.
- Anomalous hours/sales forecasts.
- Variances between DataHub and WFD platform.
- Assisting with Ops/HR queries with regard to analytics of workforce data.
- Assisting ops with hours forecast queries.
- HR queries regarding AWOL, PSL and OT.

**Payroll**
- Alignment of people structures in store with people structure on FRT devices and onto Kronos Dimensions.
- Onboarding of new employees on UKG & HIKCentral.
- Termination of ex-employees on UKG.
- Status Changes (Branch Transfer, Promotions, Employment Terms, Schedule Pattern and Payrule Allocation).
- Review employment terms and pay rule allocation on UKG for all employees.
- Review and administer leave integrations between UKG and SAGE.
- Manage and administer date patterns and dates for pay periods on UKG.
- Manage and review pay policies on UKG.
- Manage and review employment terms on UKG.

**Productivity**
- Anomaly detection and management of sales data to enable more accurate sales forecasting.
- Monitoring forecasting accuracy and reporting on issues, problem solving and correction.
- Updating volume drivers for labour efficiency.
- Labour efficiency analysis and feedback to the BI team to update reporting.
- Workforce integrity management, alignment of operational actuals to WFM tools (employees in correct location, job title, status).

**People/HR**
- Accurately forecast scheduling demand.
- Provide accurate reporting.
- Implementing integration between HL people database (Sage or Kronos) and online learning platform people database.
- Maintaining alignment of people databases between HL and the online learning platform.
- Implementing changed architecture of the database to enable accurate reporting of online training KPIs.
- Reporting on online learning KPIs.
- Identifying and reporting on gaps in learning material.

**REQUIREMENTS**
- BComm Hons (i.e. Accounting, Financial Planning, Economics, etc). OR B Eng OR Business Administration (undergrad) OR an IT degree.
- Management consulting experience.
- Competent in Excel (PIVOTS and VLOOKUPS a must).
- A reasonable understanding of data.
- Experience with BI tools is advantageous,
- Solid understanding of labour management.

**COMPETENCIES**
- Interpersonal skills.
- Resilience and stress tolerance.
- Excellent written and verbal communication skills.
- Client centricity.
- Adaptability.
- Drive and commitment.
- Problem-solving.
- Emotional intelligence.
- Self-management.
- Attention to detail.

**_ Closing date: Thursday, 27 July 2023_**

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