Customer Care Agent

2 weeks ago


Midrand, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Ensure customer satisfaction and always provide professional customer support.

Maintain a positive and empathetic attitude toward customers at all times responding promptly to customer inquiries and requesting delivery schedules.

Monthly Consumable Deliveries / Suspensions

Acknowledging and resolving customer complaints on service-related issues, resolving customer accounts queries due to non-services.

Customer site surveys to be conducted.

Knowing products to answer questions and to generate sales leads for communicating and coordinating with internal departments to resolve customer complaints/inquiries.

Provide weekly feedback on client visits and complaints handling.

Grade 12

Tertiary qualification in or studying towards Communication / Business Administration will be an advantage

Minimum of 2 years’ experience in customer care or similar environment



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