Spec: Service Delivery

2 months ago

East London, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit CPS Department CPS SM Service Integration Management Reports To Senior Manager: Service Delivery Management Grade S5
Core Description
Responsible for co-coordinating the delivery of services into key clients. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery. Key Deliverables / Primary Functions

Monitors and reports on service levels

**Owns the "front office" - all of the customer/user experience**: Service Desk, Service Level Management, Customer Relationship, Availability

Ensure that existing services stay up and running

5 years’ relevant experience
OR if Grade 12; 7 years relevant experience
The following experience will be required

Skilled in the management and development of SQL databases and stored procedure

Skills in the development of Power Apps will be an advantage Certifications None Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control
0-4
Level of Engagement
Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Required to travel locally and/or internationally Workplace / Physical Requirements Full-time Office Based position. Hybrid Remote Worker Billable

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