Dialler Administrator

3 weeks ago

Midrand, South Africa Fempower Personnel Full time

Our client has an opportunity available for a Dialler Administrator based in Midrand.

**Requirements**:

- SQL experience.
- Dialler admin experience.

**Responsibilities**:

- Optimise dialler attributes that are suitable to defined campaigns.
- Monitor real time campaign results and make adjustments to improve efficiencies.
- Set up various alerts to identify specific areas of concern.
- Communicate anomalies with supervisors and agents
- Make recommendations on improvements or training requirements.
- Note findings and recommend changes to current process.
- Monitor and report on system codes.
- Communicate any dialler issues with management and vendors.
- Create and maintain productive relationships with internal and external clients by providing advice and assistance.
- Manage and administer the dialler and telephone systems within the call centre to optimize call campaigns and Agent productivity.

  • Collections Agent

    2 weeks ago

    Midrand, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: - Process work according to jobs assigned. Receive work via dialler. Ensure adherence to processes. Escalate all unresolved queries to supervisor/manager. All processing to be effective, timeous and accurate. - Ensure effective communication to client via feedback. Ensure all queries successfully resolved....