Head of Infrastructure and IT Operations

Who we are?
Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients.

**We take particular pride in**:

- Sanlam’s longevity and innovation
- People, teamwork and values
- A culture of diversity and commitment to growing our own timber
- Our robust, tested and proven pragmatic investment process and philosophy

Our local and offshore investment products cover the full investment spectrum: active and passive; single and multi-manager - both locally and internationally. Our active funds range are managed according to our pragmatic value investing style. What will you do?
- Proven track record and ability to establish, resource, lead and motivate a team of infrastructure, security and network engineers various levels of competency and seniority within a team
- Excellent ability to maintain the teams focus on delivery in uncertainty
- Provide leadership, management, and technical vision for IT infrastructure management, including cloud infrastructure
- Provide strategic direction regarding the optimal use of infrastructure, with a focus on standardization, simplification and modernisation
- Provide strategic direction with regards to leveraging available technologies for infrastructure
- Management and daily operational leadership and administration of the infrastructure and operational teams
- Excellent communication skills
- Excellent presentation skills and ability to convey complex ideas in an understandable and simplistic manner
- Must be able to communicate effectively at all levels, from strategic executive and senior management to implementation level details
- Excellent ability to effectively communicate with external third-party vendors, providing guidance to their efforts
- Maximizes reliability/continuity of systems to protect revenue, customer experience
- Consolidates and integrates IT infrastructure; reduce complexity, cost to optimize the IT spend for the operational environment and tracking related expenses
- Supports all IT hardware, software, networks and facilities required to develop, test, monitor, control and support IT services by implementing mechanisms to monitor, manage and provide progress on all operational activities
- Track and plan team productivity, delivery and operational roles in support of business
- Drives automation of processes and workflows to maximize productivity of employees and their ability to contribute strategic value to the business
- Oversees service/helpdesk (incidents and service requests)
- Oversees system administration (Windows server, MAD administration, backup systems administration)
- Oversees cyber security processes (threat intelligence, security and vulnerability assessment, incident response)
- Develops IT governance tools, processes, templates
- Contribute to the establishment of effective governance approaches
- Develop infrastructure and operations in adherence to Sanlam IT policies and/or standards for SIG
- End-to-end management of IT operations vendors
- End-to-end management of IT resource vendors
- Implements measures to address IT audit findings and/or compliance issues
- Partakes in relevant governance and audit activities, bodies and forums
- Ensures required processes and procedures are properly designed and documented to support business enablement
- Ensures proper risk management measures are in place for infrastructure What will make you successful in this role?
- Bachelors or Master’s degree, preferably in Computer Science, Data Science, Information Systems, Statistics, Analytics, Business Administration, or Engineering
- 10+ years business experience managing technical teams, Financial services experience would be advantageous Qualification and Experience Degree or Diploma with 12 to 14 years related experience. Knowledge and Skills Information system delivery service Project Oversight Business Requirements definition Risk management Service Level Agreements and management Personal Attributes Organisational savvy - Contributing strategically Manages complexity - Contributing strategically Plans and aligns - Contributing strategically Optimises work processes - Contributing strategically Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing strategically Customer focus - Contributing strategically Drives resu