Teller Coordinator D

3 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- Helpful
- Effective
- Ethical
- Innovative
- Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

**purpose**:
Supervise frontline team. Provide means and ability for the team to provide exceptional service and maintain process standards.

**experience and qualifications**:

- Relevant 3 year industry related degree - 3 to 5 years related experience
- **additional requirements**:
**responsibilities**:

- Achieve net profit growth for business. - Manage average rand value of differences of the team to minimise losses to the business. - Manage the service quality of the Branch through the Branch's Service Quality Balanced Scorecard. - Manage the migration of accounts from transactional to Self Service. - Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. - Manage compliance, measured using the routine audit results specific to the processes controlled by the co-ordinator. (YTD Scoring). - Manage teller team efficiencies through number of differences and average number of transactions. - Manage own development to increase own competencies. - Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.



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